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тАО01-25-2010 07:37 AM
тАО01-25-2010 07:37 AM
RSSWM Initialization failure
I keep receiving a failure when I try to run Initialize Remote Support Software Manager.
I have opened the necessary ports as I am able to telnet with no issue, or at least I think I did. There are 3 sites we opened 443 for.
https://rsswm.software.hp.com/proc/rps/
https://services.isee.hp.com/version/index.html and https://rsswm.policy.hp.com
Once I try to connect, through RSSWM, it fails and gives me this error....
Failed to connect to the HP support center.
Please click "back" and verify your proxy settings.
.................................
I am not sure what else to do from here. We have tried everything.
I am able to click on swmui.hta and check connectivity which is successful.
How do I fix this issue???
PLEASE HELP!!!!
I have opened the necessary ports as I am able to telnet with no issue, or at least I think I did. There are 3 sites we opened 443 for.
https://rsswm.software.hp.com/proc/rps/
https://services.isee.hp.com/version/index.html and https://rsswm.policy.hp.com
Once I try to connect, through RSSWM, it fails and gives me this error....
Failed to connect to the HP support center.
Please click "back" and verify your proxy settings.
.................................
I am not sure what else to do from here. We have tried everything.
I am able to click on swmui.hta and check connectivity which is successful.
How do I fix this issue???
PLEASE HELP!!!!
3 REPLIES 3
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тАО01-26-2010 03:37 PM
тАО01-26-2010 03:37 PM
Re: RSSWM Initialization failure
You might want to see this thread;
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1315858
http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1315858
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тАО01-26-2010 03:38 PM
тАО01-26-2010 03:38 PM
Re: RSSWM Initialization failure
I tried and that did not work
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тАО01-31-2010 11:09 AM
тАО01-31-2010 11:09 AM
Re: RSSWM Initialization failure
Hi, could you please provide us some screen shots?
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