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тАО12-07-2010 01:29 PM
тАО12-07-2010 01:29 PM
RSSWM Installation Failure
6.2 with no issues. BUT The RSSWM 5.50 installation fails. I am not able to uninstall remote support. I am not able to open the configuration page. Basically the software is hosed. Any ides?
Thanks
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тАО12-07-2010 09:36 PM
тАО12-07-2010 09:36 PM
Re: RSSWM Installation Failure
Regards, Werner
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тАО12-08-2010 05:47 AM
тАО12-08-2010 05:47 AM
Re: RSSWM Installation Failure
The RSS 5.50 RSS installation failed on the second step after the HPSIM 6.2 upgrade.
I am not able to open the Remote Software Support Manager tool from the start menu. It states that the country is not set. I am not able to uninstall RSS from the Start, all-Programs, Hewlett-Packard, Remote Software Support Software Uninstall or from the Control Panel Add\remove programs. It looks like it has some 5.3 and some 5.5 features installed.
I tried removing the reg key for HKLM\software\Hewlett-Packard\Rsswm and rerunnign the install, but that did not help.
Anyone have any ides? Does HP have phone number I can use to open a support ticket?
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тАО12-08-2010 05:59 AM
тАО12-08-2010 05:59 AM
Re: RSSWM Installation Failure
C:\>"C:\Program Files\HP\CM\RSSWM\RSSWM\Lib\RadiaUninstaller.exe"
Unable to initialize uninstall sequence, please remove the agent and managed software manually. Error: Invalid
namespace
Error removing agent: Object reference not set to an instance of an object.
Error in post intstall: System.NullReferenceException: Object reference not set to an instance of an object.
at hp.tsgit.rsp.RadiaUninstaller.Main(String[] args)
Problem is, the control panel uninstall fails as well.
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тАО12-09-2010 08:31 AM
тАО12-09-2010 08:31 AM
Re: RSSWM Installation Failure
JON
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тАО12-09-2010 10:13 AM
тАО12-09-2010 10:13 AM
Re: RSSWM Installation Failure
I ended up running mxexport and mximport, since we were moving the installation to new hardware. The install went fine on the new server and it seems to be working.
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тАО10-14-2011 10:33 AM
тАО10-14-2011 10:33 AM
Re: RSSWM Installation Failure
Deleting the Installers folders worked for me. Thank you for the post.
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тАО10-14-2011 10:39 AM
тАО10-14-2011 10:39 AM
Re: RSSWM Installation Failure
Good God I didn't delete the installers folder completely, I just moved to another drive. This folder is needed to run some configuration scripts to complete the installation.