RSSWM: country/region not set error

[azhar_2]

Hi ,

I get the following error message when trying to run RSSWM:

                                 "Error: Your country/region is not set."

Any idea's as how to resolve this issue?

Thanks.

[CAN_3 · Accepted solution]

Hi Azhar,

The solution for this issue is to un-install and re-install only the RSSWM.

You do not need to re-install any of the IRS packages.

However, you will need the ITS installation package that you downloaded from the HP software depot.

Go to Start > Programs > Hewlett-Packard>Remote Support Software Manager > uninstall Remote Support Software Manager

The 'Uninstall RSSWM Agent" pop up appears; Select No to uninstall the RSSWM agent and leave managed software.

This will remove RSSWM only and the packages will be left intact.

Once the uninstall is complete, reboot the server if possible, and restart the IRS installation from the installation package.

This will install only RSSWM and check the integrity of all the packages.

If you are not comfortable executing these steps or if you face any difficulties during the procedure, please log a support ticket and an HP IRS support engineer can assist you to resolve the issue.

[azhar_2]

Hi,

Thanks for the feedback. Im in the process of following the steps provided.

[azhar_2]

Hi,

un-install worked. Kicked off the installation again & everything went fine till the part where it checks secure connectivity to HP.

Installtion is sitting point in picture for last hour. Do i cancell & start installation again?

Thanks.

[CAN_3]

Hi Azhar,

Yes, please cancel and run the installation once again.

Make sure you have connectivity to the HP backend as well.

[cybofax]

The connectivity prerequisites (for version 7.x) are in the release notes (page 6) here: http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c03399343/c03399343.pdf or see page 22 of this guide for InsightRS Advanced http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03536825/c03536825.pdf

[azhar_2]

Hi,

I left the installation running while I stepped out for lunch. When I got back ,the installation had completed successfully.

Everything seems to be running properly now.

Thanks for the assistance