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07-02-2019 07:17 AM
07-02-2019 07:17 AM
Registration on a local IRS server fails
Hi,
I'm trying to register a DL380p G8 ILO4 on a local (on premise) IRS server but I got this error:
Remote Support Registration Error. HPE Remote Support receiver temporarily unavailable. Please retry later. (General receiver error)
DL380p G8 server is beyond a firewall and NAT is required to reach IRS server.
Any help is appreciated
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07-08-2019 12:35 AM
07-08-2019 12:35 AM
Re: Registration on a local IRS server fails
Hi Paolo Francese,
The minimum supported iLO 4 firmware version to register Insight Remote Support through the iLO 4 is:
l For HPE ProLiant Gen8 servers: Version 1.10 or later is required.
l For HPE ProLiant Gen9 servers: Version 2.00 or later is required.
To address third-party software vulnerabilities, HPE recommends using iLO 4 firmware 2.03 or later. To access the iLO 4 2.03 or later web interface, you must enable TLS in your browser. TLS is the successor to Secure Sockets Layer (SSL), port 443 and HPE backend URL: api.support.hpe.com should be open in your firewall for iLo4 registration.
please let me know if it works.
Regards,
Vijay Pandey
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07-08-2019 07:20 AM
07-08-2019 07:20 AM
Re: Registration on a local IRS server fails
Vijay,
The minimum versions you cite seem quite old to me. How recent of release notes did you look at?
There were a bunch of security changes in the last couple of years that required firmware updates, and I think the number is much higher than what you have here. Can you please validate?
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
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07-08-2019 07:16 PM
07-08-2019 07:16 PM
Re: Registration on a local IRS server fails
Hi,
That's the minimum requirement, and it was from IRS 7 . 10 release note Page# 27.
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07-09-2019 05:36 AM
07-09-2019 05:36 AM
Re: Registration on a local IRS server fails
Thanks Vijay, I am checking with the team. I believe the release notes need to be adjusted to better reflect what the sentence after the bullets indicate in text. With all the security changes, I am sure the customers must use the higher versions as stated in the paragraph below the bullets. I have asked the team to review the notes and correct if necessary.
If I can, I will post an update here. (I may be incorrect, just trying to make sure there isn't confusion in the notes)
I work for HPE
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]