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Remote Support Client 5.5 Install fails

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JonH_5
Trusted Contributor

Remote Support Client 5.5 Install fails

Attempting to install Remote Support 5.5 and the install fails at the installation of Remote Support Client A05.50. The log states...
SWM-SIMserviceController.exe
Unhandled Exception: System.NullReferenceException: Object not set to an instance of an object.

Any help?
Windows 2008 server 32bit
4 REPLIES
JonH_5
Trusted Contributor

Re: Remote Support Client 5.5 Install fails

Deleted the folder C:\Program Files\HP\installers then ran the setup again and now works.
sparkyd1
Occasional Visitor
Solution

Re: Remote Support Client 5.5 Install fails

Excellent! That solved it.
JonH_5
Trusted Contributor

Re: Remote Support Client 5.5 Install fails

Thats why I answered my own question, just in case it helps others.
Lawrance Lee_1
Frequent Advisor

Re: Remote Support Client 5.5 Install fails

Thankyou very much!

 

I had the same problem when installing IRSA A.05.70 onto a Windows 2008 R2 server.

 

After deleting the Installers directory, I was able to proceed without the SWM-SIMserviceController.exe file issue.