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тАО07-05-2010 03:39 AM
тАО07-05-2010 03:39 AM
Remote Support Collections
IRS standard installed .. wishing to check the Configuration collector ... guide says to run the following exe
C:\Program Files (x86)\HP\svctools\common\ca\html\installwizard\InstallationAdvisor
when running get the following
UNABLE TO FIND DEVICES
no devices appear to be configured .. (screenshot attached)
further info
EVA is discovered in IRS and WEBES .. and serial / product numbers entered...
ISEE notificaitons delivered to HP too
Thanks
C
3 REPLIES 3
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тАО08-12-2010 10:49 PM
тАО08-12-2010 10:49 PM
Re: Remote Support Collections
Hello,
i encountered a similar issue, if not the same. Currently i have no solution but i will further investigate the issue and keep this thread updated.
Rgs
Tobias
i encountered a similar issue, if not the same. Currently i have no solution but i will further investigate the issue and keep this thread updated.
Rgs
Tobias
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тАО08-13-2010 10:50 AM
тАО08-13-2010 10:50 AM
Re: Remote Support Collections
Are you running Insight Remote Support Standard or Advanced?
Is your CommandView EVA on the same Server as IRS?
If you go into the WEBES GUI https://IRS_server_name:7906 do you see the EVA Storage?
Is your CommandView EVA on the same Server as IRS?
If you go into the WEBES GUI https://IRS_server_name:7906 do you see the EVA Storage?
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тАО08-16-2010 05:35 AM
тАО08-16-2010 05:35 AM
Re: Remote Support Collections
FYI:
Insight Remote Support 5.5 with WEBES 6.1
was released aug 12, 2010
Insight Remote Support 5.5 with WEBES 6.1
was released aug 12, 2010
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
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