- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Remote Support Configuration and Services - cookie...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-18-2010 07:33 AM
тАО02-18-2010 07:33 AM
When going into HPSIM and selecting 'options' and then Remote support configuration and services I receive a popup which I cannot get rid off.
All cookies are accepted in IE8 so I don't see why this popup appears... and the problem is that I can't get to the Remote SUpport Configuration Services..
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-18-2010 12:19 PM
тАО02-18-2010 12:19 PM
Re: Remote Support Configuration and Services - cookie problem
"content was blocked because it was not signed by a valid security certificate"
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-18-2010 11:56 PM
тАО02-18-2010 11:56 PM
Re: Remote Support Configuration and Services - cookie problem
Is there any way to get rid of this annoying message and action to always allow direct access ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 07:20 AM
тАО02-19-2010 07:20 AM
SolutionI noticed you are using IE8. Not sure this is the cause of your issue, but according to the documentation for HP SIM and Insight RSA A.05.40 the only supported browsers are:
Browser software:
- Microsoft Internet Explorer 7.0
- Microsoft Internet Explorer 6.0 with Service Pack 2
Take care,
Frank
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 07:46 AM
тАО02-19-2010 07:46 AM
Re: Remote Support Configuration and Services - cookie problem
Somehowe the issue seems only to be when accessing RSCS from the local system.
When I access HPSIM from another system... http://ipadres/50000 the RSCS works fine.
And this is also an IE8.0
So, small problem but very annoying
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 07:49 AM
тАО02-19-2010 07:49 AM
Re: Remote Support Configuration and Services - cookie problem
HPSIM 5.3SP1 works on W2008 version with IE8.
Apparently it's only RSCS which is not tested with IE8.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 09:38 AM
тАО02-19-2010 09:38 AM
Re: Remote Support Configuration and Services - cookie problem
Installation and Configuration Guide for Microsoft Windows' agrees that HP SIM is supported on Microsoft Windows Server 2008, however it still says only these browsers are supported:
- Microsoft Internet Explorer 7.0
- Microsoft Internet Explorer 6.0 with Service Pack 2
- Firefox 2.0.0.20
- Firefox 3.0.4
Further, checking some known issues with HP SIM/RSCS I found a solution, to circumvent the cookie problem, which is exactly the same as yours - that is browse to HP SIM from a server other than the CMS.
All the above leads me to suspect the browser. Can you conveniently downgrade to IE 7 on the CMS to see if it cures the problem?
Take care,
frank
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 10:28 AM
тАО02-19-2010 10:28 AM
Re: Remote Support Configuration and Services - cookie problem
The IE is the 7.0.6001.18000.
So that should be a supported version and the error is there.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 10:51 AM
тАО02-19-2010 10:51 AM
Re: Remote Support Configuration and Services - cookie problem
Have a look at the Worldwide Quickspecs for HP SIM
CMS Browser software:
Microsoft Internet Explorer 8.0
Microsoft Internet Explorer 7.0
Mozilla Firefox 3.0.10
Mozilla Firefox 3.1
Mozilla Firefox 3.5
And later on in the quickspecs they mention this:
Supported Managed Systems Web Browsers
Windows Microsoft Internet Explorer 7.0 or later
Mozilla Firefox 3.0.10 or later
NOTE: For optimum performance, the minimum resolution for the browser must be 1024 x 768.
So, it's quite confusing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО02-19-2010 12:17 PM
тАО02-19-2010 12:17 PM
Re: Remote Support Configuration and Services - cookie problem
The world wide quick specs that I just checked were for the NEW HP SIM 6.0. It looks like SIM 6.0 now supports IE 7 or later on the CMS and managed windows endpoints.
Take care,
frank