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тАО03-30-2010 05:50 PM
тАО03-30-2010 05:50 PM
Subject: ACTION REQUIRED: Webes failed to communicate with HPSIM on itadminfrmt.corp.autc.com
An installation of HPSIM on XXXXX has been detected; however WEBES was unable to communicate with it.
This may be because HPSIM is not running or not functional.
WEBES will attempt to proceed with startup, but it will function in a degraded mode until this problem is resolved.
These messages usual stop after a while but then every 8 hours I get a message about End-2-End not working.
Submitting a test from the SEA leads to "Successful submitted" but shows not in SIM up. Event viewer shows:
The description for Event ID 999 from source SEA_TEST cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
the message resource is present but the message is not found in the string/message table
Anyone have any idea how to further debug this?
Solved! Go to Solution.
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тАО03-30-2010 06:10 PM
тАО03-30-2010 06:10 PM
Re: Remote Support Pack not working with SIM 6.0?
Is DESTA, Webes or WCCProxy a java process which might need our Root CA imported too?
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тАО03-31-2010 10:29 AM
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тАО03-31-2010 10:32 AM
тАО03-31-2010 10:32 AM
Re: Remote Support Pack not working with SIM 6.0?
trying to import the SIM cert:
Error importing certificate:
java.security.InvalidAlgorithmParamterException: the trustAnchors parameter must be non-empty
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тАО03-31-2010 10:44 AM
тАО03-31-2010 10:44 AM
Re: Remote Support Pack not working with SIM 6.0?
Now to see if that fixes the problem.
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тАО03-31-2010 10:49 AM
тАО03-31-2010 10:49 AM
Re: Remote Support Pack not working with SIM 6.0?
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тАО03-31-2010 10:51 AM
тАО03-31-2010 10:51 AM
Re: Remote Support Pack not working with SIM 6.0?
desta cert -trustfile
and then restarting Desta made it all working.
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тАО03-31-2010 10:51 AM
тАО03-31-2010 10:51 AM
Re: Remote Support Pack not working with SIM 6.0?
desta cert -list
Probably your Root CA cert needs to be imported. You can also set the Alias while importing with '-alias
Sorry I am totally not a expert in WEBES, it's too complicated for me ;-)
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тАО03-31-2010 10:53 AM
тАО03-31-2010 10:53 AM