Remote Support Software Errors

[Kevin Stamper]

I received a few errors when collecting contract/warranty information. I verified the service is running on the target systems and HP can be contacted. Any help would be appreciated.

Errors are:

The system did not have an assigned product number, but one was returned by the
contract and warranty service, 301111-001. This can be updated in the HP SIM sy
stem properties page. There was a problem processing the request. Verify the Remote Support Client service is running, properly configured and that the HP SIM server has access to the internet.

There was no response from the Service Essentials Remote Support Pack client and
/or the remote entitlement service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet.

Could not obtain contract and/or warranty data for the system. Additional inform
ation regarding the problem is shown below.
no valid credentials key pair was found - could not apply any precedence rule - please check the incident/request properties for valid credentials key pair.

[Daniel Leblanc]

Tip on getting in HP Forum...apply you re points...you 8 messages no points applied, the points are next of the date and time( usally it by default ''Unassigned'' in every responce you get from everybody.

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4-7: The answer helped with a portion of my question, but I still need help.
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[Kevin Stamper]

Now let's get to the matter at hand. If HP wants us to use their products effectively then we should get the proper responses to our issues.

[gabew75 · Accepted solution]

Try turning off IE Enhanced Security Configuration on the server.