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Re: Remote Support Software Manager Install Fails

 
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Clayton Walter
Advisor

Re: Remote Support Software Manager Install Fails

Looks like that attachment didn't work...

Try this one.
jayntguru
New Member

Re: Remote Support Software Manager Install Fails

I am having this same issue and renaming did not help. If I run it via cmd line, this is the output of the error.

Z:\software2\SIM5310-win\rsswm>setup.exe

Unhandled Exception: System.Security.SecurityException: Request for the permissi
on of type System.Security.Permissions.RegistryPermission, mscorlib, Version=1.0
.5000.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 failed.
at System.Security.CodeAccessSecurityEngine.CheckHelper(PermissionSet granted
Set, PermissionSet deniedSet, CodeAccessPermission demand, PermissionToken permT
oken)
at System.Security.CodeAccessSecurityEngine.Check(PermissionToken permToken,
CodeAccessPermission demand, StackCrawlMark& stackMark, Int32 checkFrames, Int32
unrestrictedOverride)
at System.Security.CodeAccessSecurityEngine.Check(CodeAccessPermission cap, S
tackCrawlMark& stackMark)
at System.Security.CodeAccessPermission.Demand()
at Microsoft.Win32.RegistryKey.OpenSubKey(String name, Boolean writable)
at hp.tsgit.rsp.RS_Environment.getRsRegHives()
at hp.tsgit.rsp.RS_Environment.UpdateSystemStatus()
at hp.tsgit.rsp.RS_Environment..ctor()
at hp.tsgit.rsp.Program..ctor()
at hp.tsgit.rsp.setup.Main(String[] args)

The state of the failed permission was:
version="1"
Read="HKEY_LOCAL_MACHINE\Software\."/>


Z:\software2\SIM5310-win\rsswm>
Andrew Claiborne
Valued Contributor

Re: Remote Support Software Manager Install Fails

Hi jayntguru,

We see similar problems when we try to run setup.exe from a mapped network drive.

If your "Z:" drive is a mapped network drive, try copying everything to the local disk or a local CD and re-running.

Best Regards,
-Andy
jayntguru
New Member

Re: Remote Support Software Manager Install Fails

That did the trick. Thank you!