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Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

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Pete2010
Frequent Advisor

Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

I have attached the log file, can anyone point me in the right direction? all other components passed install.
6 REPLIES
Olivier Masse
Honored Contributor
Solution

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Before opening a call you can try uninstalling WEBES, running the WEBES cleanup tool, then reinstall.

The cleanup tool is available here:
http://h18023.www1.hp.com/support/svctools/webes/webesdownloads.html#cleanup
Pete2010
Frequent Advisor

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

I will give it a try this weekend and let you know how it works. Thanks
Paul Kurtz
Valued Contributor

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

If you install webes 5.6 first then 5.6 update 2.0 will install. I had same issue on new install. I believe you need 5.6 installed first before update 2.
Pete2010
Frequent Advisor

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

This worked, Thanks.

new question: All of the RSSM passed, however I stll still not able to see any "Warranty" information when I run the report. Any ideas?

Thanks

Pete
IvanForceville
Regular Advisor

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

Pete,

Did you fill in the contract details?

We needed to fill in:
Serial number
product number
Service Agreement ID which matches with the SN and PN
Pete2010
Frequent Advisor

Re: Remote Support Softwre install fails last item (WEBES) v5.6 update 2.0

No the warraty info does not populate. When I run the job manually one 1 server to troubleshoot, the message was check to see if the CMS has internet connectivity, and make sure the remote client service is running, which both are, I even restarted the service, but still dont work.