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тАО08-18-2009 02:52 AM
тАО08-18-2009 02:52 AM
Remote Support registration failed
Remote Support registration failed. There may be connectivity issues, or the datacenter may be offline right now. Please refer to the log file and the documentation for more information.
The logfile has the following error:
error | ResponseHandler.cxx:231 | ERROR DURING TRANSPORT, transport type=registration transport id=017AFC1B-3D26-4216-84AA-E0E6B2D3DD72 Error details: error code=100 error string=Failed to get GDID! isClient=true
This happens when using the proxy server and also when bypassing it. The firewall shows traffic being allowed out to an HP address whenever this is attempted.
Any ideas as to what's happening?
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тАО09-16-2010 07:27 AM
тАО09-16-2010 07:27 AM
Re: Remote Support registration failed
I'm facing exactly the same problem.
I installed HP SIM 5.3 and Remote support advanced pack, and when I try to register in HP SIM via the "Remote Support Configuration and Services" tab,I get the following error:
Remote Support registration failed. There may be connectivity issues, or the datacenter may be offline right now. Please refer to the log file and the documentation for more information.
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тАО09-20-2010 07:38 AM
тАО09-20-2010 07:38 AM
Re: Remote Support registration failed
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тАО09-20-2010 07:52 AM
тАО09-20-2010 07:52 AM
Re: Remote Support registration failed
By "VM", if you mean Virtual Machine, there's nothing from HP Suite running on this kind of server.
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тАО09-30-2010 11:25 AM
тАО09-30-2010 11:25 AM
Re: Remote Support registration failed
If your network people do not know about the
filter which cuts out the binary attachment on your outgoing traffic,
I would recommend that you open HW call at HP.
They can lead you through the debugging process. There is a SOAP Message debugging option which can lead HP support measly to the problem source. If you have a lot of experience you will find it your self in the RSclient configuration.