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тАО05-13-2009 03:06 PM
тАО05-13-2009 03:06 PM
SEATEST event callout reports 'Undelivered: ISEE' --- HP Insight RS
When I issue a 'wccproxy test', the WEBES notification status reports 'Undelivered ISEE' and I can't figure out why.
I've checked Entitlement type, Serial Number, Product Number and Entitlement ID (I entered our SAID number number here).
I've also checked the proxy settings (which are the same settings that RSSWM used to install Insight RS).
Is there a log file somewhere that says exactly why WEBES cannot deliver the ISEE event? Or anybody know what else I should be checking?
Thanks,
Matt
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тАО05-14-2009 03:10 AM
тАО05-14-2009 03:10 AM
Re: SEATEST event callout reports 'Undelivered: ISEE' --- HP Insight RS
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тАО05-14-2009 04:13 AM
тАО05-14-2009 04:13 AM
Re: SEATEST event callout reports 'Undelivered: ISEE' --- HP Insight RS
I Have the same problem , no problem
during installation but got undelivered
ISEE.
What exactly did you have to change in
proxy configurations in WEBES.
/stefan
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тАО05-15-2009 05:36 AM
тАО05-15-2009 05:36 AM
Re: SEATEST event callout reports 'Undelivered: ISEE' --- HP Insight RS
Here are two possible causes for your problem:
1) Notifications are not being directed to the HP Remote Support Client. To verify notifications are correctly configured open a command window (on the CMS) enter c:>wsea status. You should see the following:
C:>wsea status
System Event Analyzer for Windows V5.5 (Build 61)
Service Tools Home: C:\Program Files\HP\CM\svctools
Service Obligation Start Date: Fri Apr 24 08:53:12 EDT 2009
Service Obligation End Date: Sat Apr 24 08:53:12 EDT 2010
ACHS/SICL/DSNlink notification: disabled.
OSEM/CSG/QSAP notification: disabled.
ISEE notification: enabled.
HPSIM notification: enabled.
MOM notification: disabled.
SNMP notification: disabled.
DTCS notification: disabled.
SMTP notification: enabled.
LOG notification: enabled.
INDICTMENT notification: disabled.
EVT notification: disabled.
VMSMAIL notification: disabled.
Make sure ISEE notification is enabled. If not enable it with C:>desta ISEE on
2) The HP Remote Support Client service is not running on the CMS.
Of course, there are other possible causes but these are the most frequent.
Take care,
frank
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тАО05-15-2009 12:36 PM
тАО05-15-2009 12:36 PM
Re: SEATEST event callout reports 'Undelivered: ISEE' --- HP Insight RS
"IseeClient | Warning| TransportManager.cxx:69 | Registration token load failed, client may NOT registered"
So he issued the following fix via cmd prompt:
"C:\Program Files\HP\RemoteSupport\bin\registereClient.cmd -forcereg"
and now it works. :)
Thanks.