[SIM 6.1] WCCAgents process memory usage

[Danilo B]

Hi,

desta status reports:

Checking for DESTA director with PID 6708
The Director process is running.

Windows Application Eventlog reports some errors related to PostgreSQL:

Source: PostgreSQL
EventID: 0
pg_ctl: another server might be running; trying to start server anyway

Source: PostgreSQL
EventID: 0
pg_ctl: could not start server
Examine the log output.

How can I fix it?

Thank you for help!

[BPE]

This is not an easy task to fix.
If you have a contract I would open a HW Remote Support case at HP. (Best option because the problem should be known in the mean time). If you like to fix it your self, you can try to install postgresql manually and and configure it the way WEBES wants to see it. The documentation for the requirements are inside the webes / postgresql directory. It is a html file. *postgresql*.htm

As soon as you found a way to run postgresql on your system you can create the DB as dokumented and restart WEBES again.
But please use the offical way because this manual method can not guaranty a future automatic update.

[Danilo B]

Hi,

I uninstalled Postgres and then reinstalled following instruction in P:\Program Files\HP\Installers\WEBES\PostgreSQL.htm

Installation:

postgresql.exe --mode unattended --superpassword Webe$rules8552 --serverport 7950

Now, service is running and listening on port 7950 but I can't logon!

PostgreSQL.htm says:

If the PostgresSQL 8.3 has successfully been installed, you can now create the Webes Role and Webes databases. Bring up a psql command line window by clicking on psql.exe in C:\Program Files\PostgreSQL\8.3\bin folder.

This is not right because psql uses default port 5432. So I used:

psql -U postgres -p 7950

and password Webe$rules8552

but then it returns this error:

psql: FATAL: password authentication failed for user "postgres"

Thank you for help!

[BPE]

try netstat -ab to get a list with the ports and the program which are using the ports.

[Danilo B]

Hi,

well, I see there is another postres.exe process listening on 7950! This is not running as a service and it runs under SYSTEM account!!

Using ProcessExplorer I was able to find his path:

P:\Program Files\HP\svctools\common\database\bin\postgres.exe

and data path is:

P:\Program Files\HP\svctools\specific\desta\database\data\

What does this mean? I'm confused!

Please note this server also have HP SIM 6.1 installed (previously 6.0 upgraded to 6.1)..

History of this server is as follows:

0. Clean installation of Operating System
1. Installed HP SIM 6.0
2. Installed RSSWM
3. Upgraded to HP SIM 6.1

Thank you for help

[Danilo B]

Hi,

I think we are near the solution.

First of all, I uninstalled WEBES 6.1 using RSSWM interface, then rebooted, checked that there was no process listening on port 7950. Then reinstalled WEBES 6.1.

WCCAgents memory requirements still grows by 4KB steps. But I found this error in WEBES.0.log file:

INFO: 2010-09-23 12:07:47.747 +0200
Thread: Thread-37: com.compaq.svctools.desta.storage.services.monitor.DNSlookupManager DNSlookupManager:

DNSlookupManager: queued lookup job for negative address Eva4400

______________________________.
INFO: 2010-09-23 12:07:47.747 +0200
Thread: Thread-37: com.compaq.svctools.desta.storage.services.monitor.DNSlookupManager DNSlookupManager:

DNSlookupManager: queued lookup job for negative address 10.168.15.180

______________________________.
INFO: 2010-09-23 12:07:50.013 +0200
Thread: pool-1-thread-3

DNSlookup: name lookup failed to find an IP address for host Eva4400
java.net.UnknownHostException: Eva4400
at java.net.Inet4AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$1.lookupAllHostAddr(InetAddress.java:849)
at java.net.InetAddress.getAddressFromNameService(InetAddress.java:1200)
at java.net.InetAddress.getAllByName0(InetAddress.java:1153)
at java.net.InetAddress.getAllByName(InetAddress.java:1083)
at java.net.InetAddress.getAllByName(InetAddress.java:1019)
at java.net.InetAddress.getByName(InetAddress.java:969)
at com.compaq.svctools.desta.storage.services.monitor.DNSlookupJob.run(DNSlookupJob.java:83)
at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
at java.lang.Thread.run(Thread.java:619)


This is a name resolution problem. Now, EVA4400 in not an host itself, but is of course a storage attached to another server that has CommandView. This server is present in DNS. So If I would add an entry for EVA4400 into DNS which IP address I'll use?

Thank you again for help!!

[BPE]

Your DNS Error message could be a reason for the memory leak. You should verify that your Storage is configured the right way inside WEBES. Do you see your your storage on the on the left side in System Event Analyzer SEA?

[Danilo B]

On the left the tree is empty. I have only 'Default Group' and it is empty.

[Danilo B]

Sorry this GUI is not so clear. I see I can add nodes to the tree but EVA4400 is missing so I can't add it. Does this mean that it cannot be resolved by DNS?

[BPE]

If you add the system which is running Command View EVA to the default Group you should see after some time your EVA's in the tree on the left.

You should see your EVA if you click on the notebook with pencil icon in the right hand group of icons. If you have orange highlited entries some data are missing. You can click on view full list if you do not see all systems.