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SIM notification to HP

Adrian Thanabal
Occasional Visitor

SIM notification to HP

Is there a document that describes what needs to be done to enable notification to HP for any hardware failures?
What ports need to be opened?
What need to be installed/configured on SIM?
Is this a chargeable service?
1 REPLY
Olivier Masse
Honored Contributor

Re: SIM notification to HP

The service is free but your monitored systems need to be under contract or warranty.

The product you're looking for is named Insight Remote Support Advanced which is a plug-in to SIM. It takes some time to make it work everything reliably but it is a very useful tool. I highly recommend it.

Info here:
http://h18013.www1.hp.com/products/servers/management/insight-remote-support/supportpack/index.html

Concerning firewall ports, everything is documented here:
http://docs.hp.com/en/netsys.html#Remote%20Support%20Pack

Olivier.