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Tabs missing in SIM

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Lars Bornich
Frequent Advisor

Tabs missing in SIM

Hi guys,

Due to reporting issues, we were forced to re-install the Remote Support Client on our CMS today. After we did this, all the Services tabs on the "Remote Support Configuration and Services" page are missing (see attached screenshot).

What am I doing wrong?

thanks in advance!
2 REPLIES
ITRC Test-CH
Trusted Contributor
Solution

Re: Tabs missing in SIM

Hi Lars,

Using RSSWM remove then install:
- Remote Support Configuration Collector
- Remote Support Configuration Collector Extension
- if the expected managed devices are not been found under the tab Entitlement
Remote Support Eligible Systems List

Regards, Werner
Lars Bornich
Frequent Advisor

Re: Tabs missing in SIM

I could've sworn I had already tried that! :)

Thanks!