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тАО07-29-2009 01:49 AM
тАО07-29-2009 01:49 AM
Test event generates critical Service Incident
Hi,
CMS WIndows C.05.03.01.00
RSP A.05.30
HP-UX managed system B.11.11
To test RSP event flow we send a WBEM memory test event from the HP-UX system.
The CMS shows two related events :
1)
Severity : Informational
Event Type : HP-UX WBEM memory event
2)
Severity : Critical
Event Type : A Service Incident has been reported (Type 4)
Could somebody explain why the service incident severity is Critical as it is just a test event. This can be confusing.
Pierre-Marie
CMS WIndows C.05.03.01.00
RSP A.05.30
HP-UX managed system B.11.11
To test RSP event flow we send a WBEM memory test event from the HP-UX system.
The CMS shows two related events :
1)
Severity : Informational
Event Type : HP-UX WBEM memory event
2)
Severity : Critical
Event Type : A Service Incident has been reported (Type 4)
Could somebody explain why the service incident severity is Critical as it is just a test event. This can be confusing.
Pierre-Marie
2 REPLIES 2
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тАО07-30-2009 02:37 PM
тАО07-30-2009 02:37 PM
Re: Test event generates critical Service Incident
These test event are desinged to simulate and end-to-end test of the solution. The WEBES ruleset picks this up and passes it on to the RSP client as if it is a real event.
When the event is recieved at HP backend the a filter recognize that it is a test event and will close the event within a couple of minutes
Any type 4 service event is sent to the RSP client. This event does not require a MIB and sent though SOAP byt the event handler "WEBES or OSEM"
regards
brad
When the event is recieved at HP backend the a filter recognize that it is a test event and will close the event within a couple of minutes
Any type 4 service event is sent to the RSP client. This event does not require a MIB and sent though SOAP byt the event handler "WEBES or OSEM"
regards
brad
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тАО07-31-2009 12:22 AM
тАО07-31-2009 12:22 AM
Re: Test event generates critical Service Incident
Hi Brad,
Thanks for your answer.
I understand the goal of the test event mechanism but my point is that the Service Incident should not be of Critical severity in such a case : the initial event is Informational.
All the more so because some other test events generate Informational Service Incidents.
Pierre-Marie
Thanks for your answer.
I understand the goal of the test event mechanism but my point is that the Service Incident should not be of Critical severity in such a case : the initial event is Informational.
All the more so because some other test events generate Informational Service Incidents.
Pierre-Marie
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