- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Troubleshooting a Lost Connectivity Alert - Insigh...
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО06-12-2009 08:08 AM
тАО06-12-2009 08:08 AM
Troubleshooting a Lost Connectivity Alert - Insight RS Server
We're do we begin troubleshooting this?
Below is an email recieved from one of our IRS servers notifying us of such connectivity problems:
**************************
The Software Management Agent on the HP Remote Support system(s) listed below have not connected to the HP Data Center for at least 3 days.
This is the only notification you will receive for this outage.
Please investigate the problem and take appropriate action.
Note: this alert ONLY pertains to the Software Management Agent.
Other software components such as incident processing, data collections, remote connectivity, etc. may not be affected.
Affected CMS(s):
Company: MIG Region: AM
Country: CA
Hostname: MIGDRSMA01
Last Connection Time: 6/7/2009 8:01:02 AM
Please do not reply to this message, as it was created by an automated process. Subscription
preferences such as e-mail address and unsubscribing
can be modified by accessing the Contacts screen of
the Software Manager interface. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО06-13-2009 05:25 AM
тАО06-13-2009 05:25 AM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО06-13-2009 01:17 PM
тАО06-13-2009 01:17 PM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО06-22-2009 09:22 PM
тАО06-22-2009 09:22 PM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
have the same problem from time to time. test connectivity failed and have to restart the RSSWM agent.
maybe anyone have an idea what the problem is.
thank you
roland
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО07-02-2009 06:37 PM
тАО07-02-2009 06:37 PM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
The SWM Audit task is a scheduled task that is setup automatically via the installer after the connectivity check.
If for some reason this is not set up properly during the installation, then we do not get a daily audit to let us know that the SWM agent has connectivity.
There may be a scenario where the agent gets installed but does not get the scheduled task set up properly resulting in a down notification.
If the customer sees the down notification and performs a connectivity check manually then the datacenter would get a connection and an audit. This would temporarily satisfy the conditions for an up notification sent to the customer. However, since the scheduled task is not setup, 3 days later the customer will receive another down notice. The down notice in this case is indicative of a failed scheduled task setup not a firewall or connectivity issue.
If they do not have the task, then that may explain how the issue can be manifesting itself.
Sanjay Mundhra
I am a HPE Employee
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО08-11-2009 06:45 AM
тАО08-11-2009 06:45 AM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
I've received the same e-mail. How can I check if the SWM Audit scheduled task is configured and running properly?
Thanks for any help.
Mauricio.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО09-28-2009 05:10 AM
тАО09-28-2009 05:10 AM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
Has anybody found the solution to verify and maybe how to set the SWM Audit scheduled task new.
I would be happy not needing to reinstall the whole software.
Thanks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО10-02-2009 12:24 AM
тАО10-02-2009 12:24 AM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
I too have an IRSS installation, where this Audit task is missing and wondered, what it is used for and how to create it manually. Reading this thread at least told me the purpose of this task. Furtunately I've got another system, where everything is setup correctly. So as there doesn't seem to be a tool to create this task, I tried it manually via "Control Pannel -> Scheduled Tasks -> Add Scheduled Task". Here the task properties, which I entered into the "Schedule Task Wizard":
Program To Run: "D:\Program Files\HP\CM\RSSWM\CLI\iswmadmin.cmd" runInventory
TaskName: SWMAuditTask
Scheduled Type: Daily
Schedule: At 01:01 every day, starting 02.10.2009
Run As User: NT AUTHORITY\SYSTEM
Notes:
The path for the program to run might be slightly different on other installations.
I wasn't able to specifiy the command line argument "runInventory" during task creation, but had to add it later on via the task properties. Be careful to put the command line argument outside the double quotes, otherwise the task wont start.
I didn't specify a username/password for the "Run As User".
Hope this helps and kind regards,
Andre!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-05-2011 09:42 AM
тАО05-05-2011 09:42 AM
Re: Troubleshooting a Lost Connectivity Alert - Insight RS Server
Any idea how some many got configured on my system? All but 2 seem to have the same creation date. The other 2 were created 4 and 5 months prior.