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Unable to open ESC page..motive service is hanged ..starting...

sreenu
Occasional Visitor

Unable to open ESC page..motive service is hanged ..starting...

spop server is in not polling state...tried to restart motive service..it says...starting and hangs on.... ESC page not opening..can someone respond to this mail and how does the flow of event takes place.

How does motive service related to events? where is the oracle database located..on local system?

Please respond...
1 REPLY
Liem Nguyen
Honored Contributor

Re: Unable to open ESC page..motive service is hanged ..starting...

Check server.log (under C:\Progam Files\Motive\Server\logs) for errors.

Make sure Proxy/Firewall have not been changed. When you start up motserv, it tries to connect to HP, if it can't do so, it won't come up running.