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Undelivered: HPSIM, ISEE

AndyHerzog
Occasional Visitor

Undelivered: HPSIM, ISEE

Hello all,

When I issue a 'wccproxy test', the WEBES notification status reports 'Undelivered: HPSIM, ISEE'

After discover the CommandView Server in SIM they are not displayed in the Managed Entities in SEA?

Thanks
Andy
3 REPLIES
ITRC Test-CH
Trusted Contributor

Re: Undelivered: HPSIM, ISEE

Hi Andy,

The product's SN and PN and the System Country Code must be set (also for a CMS).
The following log files may have some information; WEBES: director_out.txt, WEBES.xx.log; Remote Support: iseeclient.log

Regards, Werner
AndyHerzog
Occasional Visitor

Re: Undelivered: HPSIM, ISEE

Hi Werner,

the SN and PN from the CMS and CommandView Server are correct.
The Country Code also set to Germany.

Info from the WEBES.log:

ERROR_RECOVERABLE: 2009-06-02 17:36:39.029 +0200
Thread: Thread-27: com.compaq.svctools.ca.services.eventreaders.EvtMonitor

HPSIMEndpoint.getHPSIMConnection failed to create new hpsim connection
AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
faultSubcode:
faultString: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
faultActor:
faultNode:
faultDetail:
{http://xml.apache.org/axis/}stackTrace:javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at com.sun.net.ssl.internal.ssl.Alerts.getSSLException(Alerts.java:174)
at com.sun.net.ssl.internal.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1611)
at com.sun.net.ssl.internal.ssl.Handshaker.fatalSE(Handshaker.java:187)
.
.
.

I think the problem ist the connection between WEBES SEA and SIM

Regards,
Andy
ThomasVu
Advisor

Re: Undelivered: HPSIM, ISEE

Andy,

Not sure If you have already solved this, but I think I have a customer which has exact the same error in the webes.log.

perhaps the following is an answer:
http://wiki.unisa.edu.au/display/AAI/Add+Certificates+to+your+Java+Keystore

Does the customer use a custom certificate for HP SIM? Mine does. I'm gonne test it in a few days