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Unified Collector service disappeared after RSCC upgrade

Unified Collector service disappeared after RSCC upgrade

Hello !

I just upgraded to IRSA 5.40. The remote support client was automatically upgraded to 5.40 as the RSSWM policies was set to allow it.
But the RSCC component was not upgraded, but available in the RSSWM GUI, so I hit install and everything ran smoothly and ended with a "success" message.

But my problem now is that I can't configure any RSCC data collections from the SIM GUI. It tells me "Unable to communicate with the Remote Support Configuration Collector".

And when looking for the Unified Collector service I can't find it on the CMS. The service has disappeared sometime during the RSCC upgrade to version A.05.40.17.023.

Someone who has run into similar issues?

Best regards
Mikael
2 REPLIES
Michael Wyant
Trusted Contributor

Re: Unified Collector service disappeared after RSCC upgrade

Mikael,

I would suggest that you uninstall the RSCC, then RSCCe and then RSC. I would then install RSC, RSCCe and RSCC in that specific order. I am betting everything will work fine after that.

Good Luck!

Re: Unified Collector service disappeared after RSCC upgrade

Hi !

Thanks for you reply!

But I think I will loose all RSP config then.
I'm not a Windows expert, but I assume there is some windows command for adding a service. I would like to try such things before reinstalling.

Best regards
Mikael