Update to 7.7 problems

[JNash]

Hi,

I've just tried to update from 7.6 to 7.7 as there was in the IRS console.

I've clicked the option to update now.

Waht happens is that the IRS service disapeared, and thus, I can't open the console. 

I hope I've not lost all the data.

Is advisable to setup using the irs 7.7 installation package, in order to try to keep the data?

[toddg1]

That would likely work, but at this point, I would suggest contacting HPE Support for assistance in recovering.  

[shatra_sa]

Hi 

Did you managed to bring up IRS? Seems that I got same situation after applying this patch. 

om.hp.uca.hprsmain.HPRSMain - Calling stopWindowsService because process 'POSTGRESQL' failed to restart
09 Nov 2016 14:46:35.788 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain -
09 Nov 2016 14:46:35.788 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - stopWindowsService: Stopping hprsMain
09 Nov 2016 14:46:35.788 HPRSMain[main] ERROR com.hp.uca.hprsmain.HPRSMain - stopMonitor - 'monitor' is null
09 Nov 2016 14:46:35.788 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - appNames now is: [HPRS_INTEGRATION, KCT, JETTY, HPRS_EXECUTION, LOAD_STAGED_PACKAGES, IMPORT_V5_DATA, PGBOUNCER, POSTGRESQL]
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (HPRS_INTEGRATION) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (KCT) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (JETTY) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (HPRS_EXECUTION) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (LOAD_STAGED_PACKAGES) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (IMPORT_V5_DATA) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] WARN com.hp.uca.hprsmain.HPRSMain - stopProcess()- process (PGBOUNCER) not found
09 Nov 2016 14:46:35.788 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Process (POSTGRESQL) is told to stop, but it is still STARTING
09 Nov 2016 14:46:35.788 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (0) of (40)
09 Nov 2016 14:46:36.802 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (1) of (40)
09 Nov 2016 14:46:37.817 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (2) of (40)
09 Nov 2016 14:46:38.831 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (3) of (40)
09 Nov 2016 14:46:39.845 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (4) of (40)
09 Nov 2016 14:46:40.859 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (5) of (40)
09 Nov 2016 14:46:41.873 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (6) of (40)
09 Nov 2016 14:46:42.887 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (7) of (40)
09 Nov 2016 14:46:43.901 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (8) of (40)
09 Nov 2016 14:46:44.915 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (9) of (40)
09 Nov 2016 14:46:45.929 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (10) of (40)
09 Nov 2016 14:46:46.943 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (11) of (40)
09 Nov 2016 14:46:47.957 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (12) of (40)
09 Nov 2016 14:46:48.971 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (13) of (40)
09 Nov 2016 14:46:49.985 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (14) of (40)
09 Nov 2016 14:46:50.999 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (15) of (40)
09 Nov 2016 14:46:52.013 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (16) of (40)
09 Nov 2016 14:46:53.027 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (17) of (40)
09 Nov 2016 14:46:54.041 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (18) of (40)
09 Nov 2016 14:46:55.055 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (19) of (40)
09 Nov 2016 14:46:56.069 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (20) of (40)
09 Nov 2016 14:46:57.084 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (21) of (40)
09 Nov 2016 14:46:58.098 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (22) of (40)
09 Nov 2016 14:46:59.112 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (23) of (40)
09 Nov 2016 14:47:00.126 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (24) of (40)
09 Nov 2016 14:47:01.140 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (25) of (40)
09 Nov 2016 14:47:02.154 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (26) of (40)
09 Nov 2016 14:47:03.168 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (27) of (40)
09 Nov 2016 14:47:04.182 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (28) of (40)
09 Nov 2016 14:47:05.196 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (29) of (40)
09 Nov 2016 14:47:06.210 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (30) of (40)
09 Nov 2016 14:47:07.224 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (31) of (40)
09 Nov 2016 14:47:08.238 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (32) of (40)
09 Nov 2016 14:47:09.252 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (33) of (40)
09 Nov 2016 14:47:10.266 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (34) of (40)
09 Nov 2016 14:47:11.280 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (35) of (40)
09 Nov 2016 14:47:12.294 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (36) of (40)
09 Nov 2016 14:47:13.308 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (37) of (40)
09 Nov 2016 14:47:14.322 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (38) of (40)
09 Nov 2016 14:47:15.336 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - Waiting for (POSTGRESQL) launcher - loop: (39) of (40)
09 Nov 2016 14:47:16.351 HPRSMain[main] ERROR com.hp.uca.hprsmain.HPRSMain - Process (POSTGRESQL) failed to each a running state
09 Nov 2016 14:47:16.351 HPRSMain[pool-1-thread-1] INFO com.hp.uca.hprsmain.HPRSMain - HPRSMain listener: socket closed
09 Nov 2016 14:47:16.585 HPRSMain[main] INFO c.hp.uca.hprsmain.util.ProcessUtils - No HPRSMain 'java' orphans detected at 'shutdown'
09 Nov 2016 14:47:16.741 HPRSMain[main] INFO c.hp.uca.hprsmain.util.ProcessUtils - No HPRSMain 'postgres parent' orphans detected at 'shutdown'
09 Nov 2016 14:47:18.254 HPRSMain[main] INFO c.hp.uca.hprsmain.util.ProcessUtils - No HPRSMain 'postgres children' orphans detected at 'shutdown'
09 Nov 2016 14:47:18.254 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - hprsMain service stopped
09 Nov 2016 14:47:18.363 HPRSMain[main] INFO com.hp.uca.hprsmain.HPRSMain - stopWindowsService exit
09 Nov 2016 14:47:18.363 HPRSMain[main] ERROR com.hp.uca.hprsmain.HPRSMain - Service Exit

[toddg1]

Sorry to hear you had a problem with the update.   Please contact HPE Support - they are ready to help you resolve this problem.  Not something we can easily do over this forum.

[JNash · Accepted solution]

What I was suggested was to de-install IRS and install it again from scratch (version 7.6).

Before that I've backed up the IRS folders.

After install, I've restored the backed up DATA folder to the present install location.

After start the services, all the data was there.

[SANJAY MUNDHRA]

the new IRS v7.7 v2 kit helps resolves some of the IRS upgrade issues.

HP_Insight_Remote_Support_Version_7.7.0_hprs-7.7.0-v2.exe