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WEBES Managed Entities detect wrong SMS, SMA

worasit
Occasional Advisor

WEBES Managed Entities detect wrong SMS, SMA

When CMS discovered SMS (SMA), WEBES on CMS not detect srver type as "Command View Server", it identified as "WMI WBEM Server". I removed wrong list in WEBES and restart DESTA service, but WEBES still create detected server as "WMI WBEM Server" type, how to correct it?
4 REPLIES
Frank Alden Smith
Trusted Contributor

Re: WEBES Managed Entities detect wrong SMS, SMA

This issue is a result of a recent update to the "Remote Support Eligible Systems List" RSP package. You must install the "fixed" version of this package (A.05.10.21) using the Software Manager (SWM).

Then:
1) Remove the SMS/SMA from WEBES and exit WEBES.
2) Run the identify task in HP SIM with the SMS/SMA as the target.
3) Restart the DESTA service on the CMS.
4) Open the SEA (WEBES) interface.

The SMS should now be properly identified as a Command View Server.

Take care,
frank

All knowing is doing.
JKytsi
Honored Contributor

Re: WEBES Managed Entities detect wrong SMS, SMA

Hi,

I had same problem and did like said above.
But now the CV server shows up as SNMP device =)
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You can find me from Twitter @JKytsi
JKytsi
Honored Contributor

Re: WEBES Managed Entities detect wrong SMS, SMA

...nevermind ...forgot to install wccproxy to cv server. Now it works
Remember to give Kudos to answers! (click the KUDOS star)

You can find me from Twitter @JKytsi
worasit
Occasional Advisor

Re: WEBES Managed Entities detect wrong SMS, SMA

Thanks all, I found a solution as this:

That your server is seen as a WMI-server is a problem with the new Remote Support Eligible List (version 20)
This can be solved by renaming C:\Program Files\Hewlett-Packard\RemoteSupportEligible\Config\ BusinessLogicRule.xml to .old and replacing it with the an old file that is included in the WEBES kit C:\Program Files\Hewlett-Packard\svctools\common\desta\config\BusinessLogicRule.xml