WEBES Managed Entities detect wrong SMS, SMA

[worasit]

When CMS discovered SMS (SMA), WEBES on CMS not detect srver type as "Command View Server", it identified as "WMI WBEM Server". I removed wrong list in WEBES and restart DESTA service, but WEBES still create detected server as "WMI WBEM Server" type, how to correct it?

[Frank Alden Smith]

This issue is a result of a recent update to the "Remote Support Eligible Systems List" RSP package. You must install the "fixed" version of this package (A.05.10.21) using the Software Manager (SWM).

Then:
1) Remove the SMS/SMA from WEBES and exit WEBES.
2) Run the identify task in HP SIM with the SMS/SMA as the target.
3) Restart the DESTA service on the CMS.
4) Open the SEA (WEBES) interface.

The SMS should now be properly identified as a Command View Server.

Take care,
frank

[JKytsi]

Hi,

I had same problem and did like said above.
But now the CV server shows up as SNMP device =)

[JKytsi]

...nevermind ...forgot to install wccproxy to cv server. Now it works

[worasit]

Thanks all, I found a solution as this:

That your server is seen as a WMI-server is a problem with the new Remote Support Eligible List (version 20)
This can be solved by renaming C:\Program Files\Hewlett-Packard\RemoteSupportEligible\Config\ BusinessLogicRule.xml to .old and replacing it with the an old file that is included in the WEBES kit C:\Program Files\Hewlett-Packard\svctools\common\desta\config\BusinessLogicRule.xml