WEBES - Service Obligation will expire on ....

[Claus Ostmann]

We have the last version (6.3) installed and we are receiving an e-email with this subject:
Service Obligation will expire on Sun Oct 21

How can we renew the WEBES obligation?

Service Obligation:            Valid

  Service Obligation Number:     silent

  System Serial Number:          silent

  Service Provider Company Name: Hewlett-Packard Company

Obligation Start Date:         Sat Oct 22 02:28:01 BRST 2011

Obligation Ending Date:        Sun Oct 21 02:28:01 BRST 2012

Time left on Obligation:       0 years, 59 days, 20 hours, 27 minutes, 54 seconds

History of changes:           

Sat Oct 22 02:28:01 BRST 2011: Installer (unknown) of Hewlett-Packard Company

  Installation settings changed to start Sat Oct 22 02:28:01 BRST 2011 to Sun Oct 21 02:28:01 BRST 2012 (1 years, 0 days, 0 hours, 0 minutes, 0 seconds)

Notifications to be sent

0 years, 30 days, 0 hours, 0 minutes, 0 seconds

0 years, 15 days, 0 hours, 0 minutes, 0 seconds

0 years, 5 days, 0 hours, 0 minutes, 0 seconds

0 years, 4 days, 0 hours, 0 minutes, 0 seconds

0 years, 3 days, 0 hours, 0 minutes, 0 seconds

0 years, 2 days, 0 hours, 0 minutes, 0 seconds

0 years, 1 days, 0 hours, 0 minutes, 0 seconds

[Steve Begley]

Hi Claus,

The expiry after one year was intended to ensure that Customers upgraded their

monitoring tools regularly.

There is an unsupported way of extending the Service Obligation but I would rather

not share it on this forum - please email me at steve.begley@blueyonder.co.uk and

I will provide the info.

Kind regards,

Steve.B.

[IRS4Ever]

The recommend method of renewing the Service Obligation of WEBES 6.3 is to install the latest version if IRSA or IRSS (5.8) via the Remote Support Software Manager.  This will install WEBES version 6.4 and update your Service Obligation ID.