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тАО07-09-2009 03:27 AM
тАО07-09-2009 03:27 AM
Warrantu failed to check
Hello Team,
i have installed SIM and RSP version 5.3, in One blade BL460, the entitlement for the CMS is fine,
i have setuped two HP-UX 11.11 servers, the servers are discovred by SIM, i have a problem with those HP-UX servers, after trying to gate the warranty i got this message error,:Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the interneti ha
i have entred well the serial number and also the SAID
help please
i have installed SIM and RSP version 5.3, in One blade BL460, the entitlement for the CMS is fine,
i have setuped two HP-UX 11.11 servers, the servers are discovred by SIM, i have a problem with those HP-UX servers, after trying to gate the warranty i got this message error,:Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the interneti ha
i have entred well the serial number and also the SAID
help please
- Tags:
- warranty
3 REPLIES 3
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тАО07-09-2009 11:38 PM
тАО07-09-2009 11:38 PM
Re: Warrantu failed to check
Hi belkacem,
To get an entitlement result the following three items are necessary:
Serial Number, the exatly matching Product Number, Country Code.
SAIDs or Care Pack SN will be returned, when the system has an extended support coverage.
Regards, Werner
To get an entitlement result the following three items are necessary:
Serial Number, the exatly matching Product Number, Country Code.
SAIDs or Care Pack SN will be returned, when the system has an extended support coverage.
Regards, Werner
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тАО07-10-2009 11:34 AM
тАО07-10-2009 11:34 AM
Re: Warrantu failed to check
hello Again,
thank you, yes sure i have entred those infromations but still having the same Problem, is there an agent my not prorely installed with RSp to check the warranty ?
thank you for your support
thank you, yes sure i have entred those infromations but still having the same Problem, is there an agent my not prorely installed with RSp to check the warranty ?
thank you for your support
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тАО07-12-2009 06:22 AM
тАО07-12-2009 06:22 AM
Re: Warrantu failed to check
please help me to solve this issue???
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