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Web Based Enterprise Services (WEBES) v5.4 install failed

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ehuang
Super Advisor

Web Based Enterprise Services (WEBES) v5.4 install failed

Remote Support Software Manager (A.05.07.04) not able to install WEBES. I have tried removing it and reinstalling it. No luck. Any suggestion? HPSIM5.2 (SP2)
5 REPLIES
Olivier Masse
Honored Contributor

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

Frank Alden Smith
Trusted Contributor
Solution

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

ehuang,

Before assuming that WEBES 5.4 failed to install properly check to see if the DESTA service is running on the CMS. If so, make a further check to see if you can access the WSEA (WEBES) GUI. I have frequently seen the misleading report of a failure to install WEBES when in fact it was installed properly.

If you don't find the DESTA service installed, check to see if the WCCproxy service is running on the CMS. If not, install/re-install the Win ELMC (also known as WCCproxy) with the RS Software Manager (RSSWM). After confirming that WCCproxy service is running, re-install WEBES.

Take care,
frank
All knowing is doing.
ehuang
Super Advisor

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

Oliver, tried that. didn't help. I should have mentioned my HP SIM is a virtual machine. Would that matter?
ehuang
Super Advisor

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

Frank, thanks for your walking-through. I got it installed sucessfully now. much appreciated.
ehuang
Super Advisor

Re: Web Based Enterprise Services (WEBES) v5.4 install failed

frank helped. see above.