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Webes HeartBeat test failed to log event. Webes may not be in running state

MRainnie
Occasional Visitor

Webes HeartBeat test failed to log event. Webes may not be in running state

Webes 5,6, update 1 set up on a windows 2003 64 Bit Enterprise node.

Every time the scheduled job runs to do the end ot end san check, it generates the alert.

I have trusted the version of Java that comes with webes (1.6.12) and log notification is on. Restarting the server and desta service does not make a difference. I have cleared out the application log and manually restarted all webes services but it consistently generates the alert.

The monitoring system is for a command view 8000, 8100 and 4000. It seems to be detecting events ok as alerts for hardware failure and merging states seems to make a difference.

Webes is not installed in the defualt directory as it is installed in c:\program files (x86)\hp\svctools\. The software works from another client where it is running on a 32 bit node and installed to the defualt directory.

I have a tciket open with HP but am finding it difficult to contact them as I missed their call.