Webes HeartBeat test failed

[Armin Kerl]

Get on two Customers following E-Mail Notification all 8h:

Error Code: E2E
Description: Webes HeartBeat test failed to log event. Webes may not in running state
Callstack:
Recommended Action:
Restart Webes Director or Contact HP Services.
+++++++++++++++++
C:\wsea status
System Event Analyzer for Windows V4.5 RU1 (Build 290)
Service Tools Home: C:\Program Files\Hewlett-Packard\svctools
Service Obligation Start Date: Fri Feb 09 11:49:45 GMT 2007
Service Obligation End Date: Sat Feb 09 11:49:45 GMT 2008
ACHS/SICL/DSNlink notification: disabled.
OSEM/CSG/QSAP notification: disabled.
ISEE notification: enabled.
MOM notification: disabled.
SNMP notification: disabled.
DTCS notification: disabled.
SMTP notification: enabled.
LOG notification: enabled.
VMSMAIL notification: disabled.

C:\>desta status
Checking for DESTA director with PID 5960
The Director process is running.

[Sam Cofield · Accepted solution]

Sometimes it appears that desta is running when all acpects of it actually aren't.

You can try to doing the following:

CMD> net stop desta_service
CMD> wccproxy stop

Then I suggest you clear the Windows "Application" Log file.

Restart desta with CMD> net start desta_service
NOTE: wccproxy will automatically start.

If you still get Heartbeat failures, then I suggest upgrading to the latest WEBES kit (v4.5.1). It is suppose to address "false" heartbeat errors, if that is what this is.

Te verify when the Heartbeats are scheduled to run, you can check it under Control Panel - Scheduled Tasks. They will be listed as At1, At2, & At3. Right click and select Properties, then selected the Schedule Tab.


.....
Sam Cofield
HP Services
WEBES Support

[Armin Kerl]

Hello,

I have Updated to v4.5.1 and no more Error since 2 Days.

Thank`s Armin

[ADFT]

Hi,

I have the same issue
Do stopping these services have any affect on the SAN and users connected to it or the Virtual Servers that are also running on the SAN, or can the be stopped during business hours with no issues?

Cheers

[Armin Kerl]

Hi,

you can stop the Desta and WCC Proxy Service at any Time.
This will only affect the EVA Event Notification to HP and to Yourself.

Armin

[Sam Cofield]

Please keep in mind that WEBES v4.5.1 is no longer supported. It is supported on a Best-Effort Basis, as there have been new device support and improvements.

So if you have major issues, WEBES Engineering will not accept an elevation.

I would suggest getting WEBES upgraded to the latest (V5.2 patch2).

You are even at a point that the latest will not upgrade. V4.5.1 will have to be removed and then v5.2 installed. The WEBES install will upgrade automatically if you are within 2 version.

If you like, you can wait and be on the lookout for WEBES v5.3 to be released in mid-October.

You can always sign up for notification of new releases by doing the following:

****************
You can receive news about WEBES, as well as notification of new WEBES software releases via e-mail. E-mail alerts are available to both internal HP employees as well as HP customers. Follow these steps to register for Analysis Service Tools e-mail alerts:

1. Go to www.hp.com/go/myalerts

2. On the main â Driver, Patch, Security and Support alerts sign-upâ page, in step 1A, do a search for "WEBES" and then select "WEBES" from the list in step 1B. "WEBES" will then be added to "My Product List" in step 1C.

3. Fill out the rest of the form with preferences, email address, etc. In step 2, it is recommended that the selection "As they become available" is chosen to the question "How often would you prefer to have alerts emailed to you?â

4. Save the completed form.

5. As new versions of WEBES are released, an email alert will be sent to the registered email address with details about the new release and where it can be downloaded.
****************

....
Sam Cofield
Remote Technology & Enterprise Serviceability Tools Support

[Gustavo Nunes]

Hello,

I am having this E2E issue with WEBES 5.2, with Patch 2. I get this error:

---------------------------------------------
Webes Health Check reported a problem at Dom, 5 Out 2008 13:01:02 +0100

Hostname: .......
Version: 1.0
Error Code: E2E

Description:

Webes HeartBeat test failed to log event. Webes may not be in running state

CallStack:

Recommended Action:

Restart Webes Director or Contact HP services.
------------------------------------------

I already tried to restart WEBES director, the DESTA service, tried reinstalling the wccproxy and nothing had good results.

Do you have some help for me or think it's better to wait for the WEBES 5.3 release?

Thank you,
Gustavo Nunes

[Sam Cofield]

Gustavo,

With the release of v5.3 due out either this week or next, I feel it may be best to wait.

This way we don't have WEBES Engineering trying to work issues that are already resolved in the new release.

....
Sam Cofield

[Andrew M Matheson]

I am getting this as well, WEBES 5.2 patch 2...and it's november already and I don't see WEBES 5.3 yet, so I can't upgrade.

Webes Health Check reported a problem at Fri, 21 Nov 2008 05:01:00 -0500

Hostname: glhsms01
Version: 1.0
Error Code: E2E

Description:

Webes HeartBeat test failed to log event. Webes may not be in running state

CallStack:



Recommended Action:

Restart Webes Director or Contact HP services.


Thanks.


Andrew

[Kevin Shannon_1]

I'm getting this too, is there any update on when a patch is coming. Support just says its forthcoming.