Webes HeartBeat test failed

[Andres Montenegro]

This is in reply to Juan Quesada's Procedure.
I'm running WSEA version 5.5 build 61 and I'm still getting the same problem with the heart beat detection failed. After applying your procedure the issue persists. Does HP have an official patch for this issue. It is annoying!!!

[Dennisb_2]

This is also happening on WEBES 6.1 version, mine is running on VMWARE ESX/ESXi. I submitted a case to HP support and the engineer said its not supported but it is. They gave me a link I guess the HP engineer doesn't read the documentation. And it is annoying.

Any resolution for this bug?

[Mauricio Gimenez_1]

Menssagem is showing the same to me, and I'm also using VMware.

Does anyone have a solution for this case?

[Jiad Elkadri]

We're also running Webes 6.1 on an HP DL360 G6 and are getting the same error. We're going to try some of the suggestions here and see if the issue goes away.

[Jiad Elkadri]

Here's the steps that we were given by hp. I will update if this fixes our issue:

Please check the windows application log size configuration is equals to 16000 (16mb), if not please put that value on the size properties. After this please clear the log

As well check if the Event log notification is on:

Start menu...Systems Event Analyzer -> WEBES Notification Settings (Yellow triangle with question mark Icon). From there please switch the WEBES log notification to ON.

To refresh changes:

1. DOS>net stop desta_service
2. DOS>net stop wccproxy
3. DOS>net start wccproxy
4. DOS>net start desta_service

Last step:

A. Open a command prompt
B. Browse to:
C:\Program Files\HP\CM\RemoteSupport\bin
C. Enter the command:
1.registerclient â forcereg

[sparky256DSL]

has anyone solved this? I have three server sending this notification.