- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Re: contract and warranty status in HP SIM 5.3
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-18-2009 01:34 AM
тАО05-18-2009 01:34 AM
The HP SIM shows a white question mark on blue ground in the column CW. When I click on it an extra Window pops up with the following content:
"Contract and Warranty information is not available for this system.
HP Systems Insight Manager (HP SIM) and Service Essentials Remote Support Pack were unable to obtain contract or warranty data for this system. This can happen for several reasons.
HP SIM was not able to obtain a serial number and/or product ID from the system.
Only HP hardware with HP agents may have this. Make sure HP management agents and providers are properly installed and configured.
Not all HP hardware supports this feature. You can manually enter a serial number and if available, a product ID on the Set System Properties page. This page can be reached from the system page's Tools & Links tab > Edit System Properties or from Options > System Properties > Set System Properties.
It is not HP manufactured hardware. This will not be supported; in some cases a contract may cover third party hardware.
HP SIM does not have a contract number for the system. If you have a service contract, enter the contract ID and type on the Set System Properties page. This page can be reached from the system page's Tools & Links tab > Edit System Properties or from Options > System Properties > Set System Properties.
The hardware is not manufactured by HP. However, if you do have a service contract for it, enter the contract ID and contract type on the Set System Properties page. This page can be reached from the system page's Tools & Links tab > Edit System Properties or from Options > System Properties > Set System Properties.
For additional information, see chapter 13: Partner applications in the HP SIM User Guide"
Can anybody tell me, how to get rid of this message aud how to get the "contract and Warranty status" working
Thanks
Oliver
Solved! Go to Solution.
- Tags:
- warranty
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-19-2009 12:40 AM
тАО05-19-2009 12:40 AM
Re: contract and warranty status in HP SIM 5.3
Then do the contract and warranty check again, question mark should be gone.
My 2 cents,
Armin
PS: Please assign points!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-19-2009 12:56 AM
тАО05-19-2009 12:56 AM
Re: contract and warranty status in HP SIM 5.3
Oliver
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-19-2009 02:59 AM
тАО05-19-2009 02:59 AM
Re: contract and warranty status in HP SIM 5.3
Did you start the "Contract and Warranty Data Collection" for each server (-> Options) after entering all your data?
My 2 cents,
Armin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-19-2009 04:06 AM
тАО05-19-2009 04:06 AM
Re: contract and warranty status in HP SIM 5.3
If I run the "contract and warranty data collection" the result is failed and the error message is the following:
"Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet."
All services involved are up and running.
All HP-Sites involved are in the Trusted Zone and the connectivity test via the "remote support software manager" is successful.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-20-2009 01:06 AM
тАО05-20-2009 01:06 AM
Re: contract and warranty status in HP SIM 5.3
My 2 cents,
Armin
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-25-2009 07:21 AM
тАО05-25-2009 07:21 AM
Re: contract and warranty status in HP SIM 5.3
All the settings are correct and all services involved are up and running.
All HP-Sites involved are in the Trusted Zone and the connectivity test via the "remote support software manager" is successful.
Oliver
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-26-2009 11:36 PM
тАО05-26-2009 11:36 PM
Re: contract and warranty status in HP SIM 5.3
I have this same problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-27-2009 12:05 AM
тАО05-27-2009 12:05 AM
Solutiontry to activate / build a "Version Control Repository Manager" on the SIM Server via the "HP System Management Homepage".
Keep in mind that the repository needs quite a lot of diskspace (more than 2 GB).
At the HP SIM -> "Options" -> "Remote Support Configuration and Services" -> "Settings" enter the required Informations on Central Management Server & Administrator Information form and check the box named "Enable systems for Remote Support Services upon discovery" then submit the data.
Run the "Contract and Warranty Data Collection" with your server and it should display the status of your contract and warranty if it is properly registered.
Wizard
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
тАО05-27-2009 12:53 AM
тАО05-27-2009 12:53 AM
Re: contract and warranty status in HP SIM 5.3
I have still message "There was no response from the Service Essentials Remote Support Pack client and/or the remote back-end contract and warranty service at hp.com. Verify the Service Essentials Remote Support Pack client service is running, properly configured and that the HP SIM server has access to the internet."