HPE Community read-only access December 15, 2018
This is a maintenance upgrade. You will be able to read articles and posts, but not post or reply.
Dec 15, 4:00 am to 10:00 am UTC
Dec 14, 10:00 pm CST to Dec 15, 4:00 am CST
Dec 14, 8:00 pm PST to Dec 15, 2:00 am PST
Insight Remote Support
Showing results for 
Search instead for 
Did you mean: 

hpsim contract and warranty fails after install of rsswm 5.31

DigiDoc TechAdmin
Occasional Advisor

hpsim contract and warranty fails after install of rsswm 5.31

cms pe850 w2k3sp2
hpsim C. with hotfix 3-7
rsswm A.05.31.001

selecting "Options/Contract and Warranty Data Collection" gives the following message:

The Service Essentials Remote Support Pack client is either not installed or is a version older than is supported with the HP SIM contract and warranty gathering tool.

selecting "Remote Support Configuration and Services" shows the smh page of the local cms.

All Programs/
Remote Support Software Manager/
only contains
"Uninstall Remote Support Software Manager"
"Remote Support Software Manager User Interface"
but no initialize that was btw run succesfully as part of the rsswm install

before the upgrade to the latest hotfixes and the latest version of rsswm it worked fine.
does anyone have pointers other than re-installing/downgrading the lot?

any help appreciated
hoyte swager
DigiDoc TechAdmin
Occasional Advisor

Re: hpsim contract and warranty fails after install of rsswm 5.31

these were the steps to get it working again:
- uninstall rsp with uninstaller
- remove any remaining related components from controlpanel/add/remove software
- manually clean up registry with regedit looking for keywords like rsp, webes, etc
- re-run hpsim installer in custom mode and only select rsp

after this the Options/Remote Support Configuation and Services meny works again and does pick up eligible systems