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install/Registration issue in V5

NaveemB
Occasional Contributor

install/Registration issue in V5

Hello All,

May i know where to check for SE RSP Client installation/Registration?

any specific logs?

Thanks in Advance.
4 REPLIES
tr10385
Frequent Advisor

Re: install/Registration issue in V5

The client install lays down the following registry entries:

For 32-bit OS installations:
HKLM\SOFTWARE\Hewlett-Packard\Isee\IseeRoot =
HKLM\SOFTWARE\Hewlett-Packard\Isee\CurrentVersion =
HKLM\SOFTWARE\Hewlett-Packard\Isee\ClientInstalled =
HKLM\SOFTWARE\Hewlett-Packard\Isee\RemoteSupport\RemoteSupportRoot =

For 64-bit OS installations:
HKLM\SOFTWARE\Wow6432Node\Hewlett-Packard\Isee\IseeRoot =
HKLM\SOFTWARE\ Wow6432Node\Hewlett-Packard\Isee\CurrentVersion =
HKLM\SOFTWARE\ Wow6432Node\Hewlett-Packard\Isee\ClientInstalled =
HKLM\SOFTWARE\ Wow6432Node\Hewlett-Packard\Isee\RemoteSupport\RemoteSupportRoot =

The ISEE client installs by default in the standard Windows location C:\Program Files\HP. If a non-standard location is chosen the client root path will be \RemoteSupport

The client directory structure has the following format:

\RemoteSupport\bin
\RemoteSupport\config
\RemoteSupport\data
\RemoteSupport\doc
\RemoteSupport\isee-entitlementproxy.sar
\RemoteSupport\logs
\RemoteSupport\tmp

A uniquie GDID is assigned when RSP registers successfully. Best practice is to verify via iseeclient.log that a GDID was assigned. If GDID is not assigned, then RSP did not register successfully. Resolution is to uninstall and then reinstall RSP.

(pls. do not forget to assign points)

NaveemB
Occasional Contributor

Re: install/Registration issue in V5

Thanks tr10385.
Do we have any other hints?
tr10385
Frequent Advisor

Re: install/Registration issue in V5

pls. assign points.
NaveemB
Occasional Contributor

Re: install/Registration issue in V5

This information provided was a learning for me.