invalid product number when using C&W but its not invalid

[Gareth H Wilson]

When using contract and warranty to check P4500G2 units HP sim comes back with

HP SIM received an error from the back-end contract and warranty service at hp.com, additional details are below.
Product number was not found: 592104-001

But if i rilo into the units thats the product number clearly specified on the rilo page, anyone got any ideas on this ? HP sim 6 this is

[BPE]

I would ask my hw vendor for the correct product number and serial number combination.

If you know all your details about the product. You can search the HP P4500 quickspec and try to compare the different configuration to find the correct PN.

I guess you have more than one node and you can extract the correct PN from an other node.

The correct PN serial number can be entered in the system properties page (customer entered SN/PN) of the system inside HP SIM.

If you are not sure that your vendor gave you the right information check it first your self in the www.itrc.hp.com warranty check page.

Don't forget that you have also support for your IRSA if your hardware is under warranty or service contract.

[Michael Wyant]

I tracked these down from somewhere, I forget where. Try putting these product numbers in where applicable.

HP StorageWorks P4500 G2 5.4TB SAS Storage System:12 SAS Drives, 450GB, 15,000 RPM AX700A
HP StorageWorks P4500 G2 7.2TB SAS Storage System:12 SAS Drives, 600GB, 15,000 RPM AX701A
HP StorageWorks P4500 G2 9TB MDL SAS Storage System: 12 MDL SAS Drives, 750GB, 7,200 RPM AX702A
HP StorageWorks P4500 G2 12TB MDL SAS Storage System:12 MDL SAS Drives,1TB, 7,200 RPM AX703A
HP StorageWorks P4500 G2 24TB MDL SAS Storage System:12 MDL SAS Drives, 2TB, 7,200 RPM AX704A


Hope this helps!
Good luck.

Mike