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тАО01-30-2007 12:34 PM
тАО01-30-2007 12:34 PM
isee troubleshooting
isee not connection.
why?
network is 80 port open.
why?
network is 80 port open.
3 REPLIES 3
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тАО02-09-2007 08:23 AM
тАО02-09-2007 08:23 AM
Re: isee troubleshooting
Connect using http://name:5060/start.html
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тАО02-14-2007 01:43 AM
тАО02-14-2007 01:43 AM
Re: isee troubleshooting
Hi Mark,
From your attachment, looks like you have two problems:
1. ISEE GUI won't come up: You can try adding the URL to ISE Security/Local Intranet. (Tools/Internet options/Security/Local Intranet).
2. Can't connect to HP backend: isee.asiapac.hp.com.
Make sure port 80 is open with no authentication. Are you using Proxy?
Make sure "nslookup isee.asiapac.hp.com" works.
Make sure "telnet isee.asiapac.hp.com 80" works.
/opt/hpservices/log/mad.log may give you some indications of the problem.
Hope this helps,
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тАО03-05-2007 08:35 PM
тАО03-05-2007 08:35 PM
Re: isee troubleshooting
hi mark
use bypass proxy server on your local IE and check all the following deamon;
ps -ef | grep -i hpservices
ps -ef | grep -i mad
ps -ef | grep -i rst
ps -ef | grep -i stm
/sbin/init.d/hpservices start
If behind a firewall, then Port 80 must be open to internet to establish back
connection. ISEE only supports proxy HTTP 1.1 not msoft NLM proxy
You can test it by going to: http://isee.asiapac.hp.com/mots/motserv
Also verify that diagmond is stull running after client install.
Use http://isee.asiapac.hp.com/mots/motserv .
If you get a page that says "Front End Statistics for Vendor
HP_Services" ....it is only to test the browser for out going connections -
nothing else.....then use:
http://fullyqualifiedhostname:5060/start.html
-joelmel-
use bypass proxy server on your local IE and check all the following deamon;
ps -ef | grep -i hpservices
ps -ef | grep -i mad
ps -ef | grep -i rst
ps -ef | grep -i stm
/sbin/init.d/hpservices start
If behind a firewall, then Port 80 must be open to internet to establish back
connection. ISEE only supports proxy HTTP 1.1 not msoft NLM proxy
You can test it by going to: http://isee.asiapac.hp.com/mots/motserv
Also verify that diagmond is stull running after client install.
Use http://isee.asiapac.hp.com/mots/motserv .
If you get a page that says "Front End Statistics for Vendor
HP_Services" ....it is only to test the browser for out going connections -
nothing else.....then use:
http://fullyqualifiedhostname:5060/start.html
-joelmel-
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