- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- motserv process hanging
Insight Remote Support
1753731
Members
4575
Online
108799
Solutions
Forums
Categories
Company
Local Language
back
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
back
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Blogs
Information
Community
Resources
Community Language
Language
Forums
Blogs
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-07-2007 07:04 PM
02-07-2007 07:04 PM
motserv process hanging
Hi;
I have a case open for motserv process not coming UP on Adler SPOP release. Status stalled at "starting"; but never changes to "UP and Running". Customer has upated the virus defination to McAfee VirusScan Enterprise version 8.0.0, by Network Associates; after that upgrade services like motserv ;OracleOraHome92NTSListener and
OracleServiceRSTP are not coming up. - Motive: Status -> started (the log shows that it is starting but not running)
- OracleOraHome92NTSListener -> service is down. When I try to start it, it shows “Could not start the OracleOraHome92NTSListener service on local computer. Error 2: The system cannot find the file specified”
- OracleServiceRSTP -> service is down. When I try to start it, it shows “Could not start the OracleServiceRSTP service on local computer. Error 2: The system cannot find the file specified”. I have mad.log with error:
050207 11:06:15.257 ERROR,[Comm] Comm::send C:\Program Files\Hewlett-Packard\ISEE\MotiveChorus\mqueue\OQb4cc_0034_CINC_HP_Services.mot failed
050207 11:06:15.257 ERROR,[Comm] sendReceive FAILED
050207 11:06:15.257 ERROR,[Comm] NetworkException (16): (httprequest_wininet.cpp:632) HttpEndRequest failed The server returned an invalid or unrecognized response
050207 11:06:15.257 DEBUG,[Comm] 4 events in the queue
How can we re-initiate oracle services on SPOP. Customer says; few ports were blocked while upgrading this antivirus and reverted back after this. But motserv is not coming up.
I have a case open for motserv process not coming UP on Adler SPOP release. Status stalled at "starting"; but never changes to "UP and Running". Customer has upated the virus defination to McAfee VirusScan Enterprise version 8.0.0, by Network Associates; after that upgrade services like motserv ;OracleOraHome92NTSListener and
OracleServiceRSTP are not coming up. - Motive: Status -> started (the log shows that it is starting but not running)
- OracleOraHome92NTSListener -> service is down. When I try to start it, it shows “Could not start the OracleOraHome92NTSListener service on local computer. Error 2: The system cannot find the file specified”
- OracleServiceRSTP -> service is down. When I try to start it, it shows “Could not start the OracleServiceRSTP service on local computer. Error 2: The system cannot find the file specified”. I have mad.log with error:
050207 11:06:15.257 ERROR,[Comm] Comm::send C:\Program Files\Hewlett-Packard\ISEE\MotiveChorus\mqueue\OQb4cc_0034_CINC_HP_Services.mot failed
050207 11:06:15.257 ERROR,[Comm] sendReceive FAILED
050207 11:06:15.257 ERROR,[Comm] NetworkException (16): (httprequest_wininet.cpp:632) HttpEndRequest failed The server returned an invalid or unrecognized response
050207 11:06:15.257 DEBUG,[Comm] 4 events in the queue
How can we re-initiate oracle services on SPOP. Customer says; few ports were blocked while upgrading this antivirus and reverted back after this. But motserv is not coming up.
1 REPLY 1
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-14-2007 01:57 AM
02-14-2007 01:57 AM
Re: motserv process hanging
Hello,
I don't think it's easy to fix your problem using ITRC, there are lots of troubleshooting to be done to find out the cause.
I would recommend you to raise a case with your ISEE support channel.
NOTE: mad.log has nothing to do with the SPOP, so, don't look at it.
server.log is the one you should be looking at.
I have seen similar problem when the SPOP failed to apply Oracle patch, but this would require someone from HP who knows ISEE to determine of the exact cause.
Regards,
I don't think it's easy to fix your problem using ITRC, there are lots of troubleshooting to be done to find out the cause.
I would recommend you to raise a case with your ISEE support channel.
NOTE: mad.log has nothing to do with the SPOP, so, don't look at it.
server.log is the one you should be looking at.
I have seen similar problem when the SPOP failed to apply Oracle patch, but this would require someone from HP who knows ISEE to determine of the exact cause.
Regards,
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.
News and Events
Support
© Copyright 2024 Hewlett Packard Enterprise Development LP