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тАО11-12-2009 11:47 AM
тАО11-12-2009 11:47 AM
need help on removing IRS Std
I have installed the standard version twice, and on both attempts wccproxy service isn't listed under windows services.
I would like to start the installation all over again. But I suspect I need to properly clean the previous installation. Is there a link that I can look at on how to correctly unistall the program and also clean up any registries created during installation?
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тАО11-12-2009 10:34 PM
тАО11-12-2009 10:34 PM
Re: need help on removing IRS Std
When WEBES is running,DESTA service is up, WCCproxy is also there and running.
Bothh items must also be visible in "Add / Remove programs".
RSSWM installs WCCprocy, when you select WEBES to install.
The WCCproxies you can select under "Remote Support end-point server .." will only be downloaded and put into the Installer directory, from where they can be copied to other systems and installed there if necessary.
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тАО11-13-2009 08:58 AM
тАО11-13-2009 08:58 AM
Re: need help on removing IRS Std
thank you for your reply.
The SEA's installwizard page doesn't work. It is not running because Desta_service, PostgreSQL service are not automatically started. I have no problem starting Postgre SQL service, but I can't start Desta_service because WCCProxy service is missing from Windows Services list. Is there a way I can manually add this?
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тАО11-16-2009 04:24 PM
тАО11-16-2009 04:24 PM
Re: need help on removing IRS Std
You might give a try to the WEBES cleanup tools before reinstalling, go on hp.com and search for WEBES and you'll find them. But I'm not sure if they'll clean up ELMC remnants.
If you have a dedicated CMS you could consider backing up the SIM database (look at the whitepaper), then reinstall a vanilla Windows from scratch and apply a recent Proliant Support Pack. Once this is done, reinstall SIM 5.3 along with RemoteSupport and leave everything, and I mean everything, at default settings. Finally, restore the backup. This is a days work and it might seem overkill but it corrected all the problems I was having at my site.
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тАО11-19-2009 11:06 AM
тАО11-19-2009 11:06 AM
Re: need help on removing IRS Std
Then I ran Webes installation again. After the installation completed, I can see Desta_Service is listed in Windows Services but WCCPROXY is missing.
Any idea why this is happening?
Thank you
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тАО11-19-2009 11:56 AM
тАО11-19-2009 11:56 AM
Re: need help on removing IRS Std
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тАО11-19-2009 12:01 PM
тАО11-19-2009 12:01 PM
Re: need help on removing IRS Std
thank you for your quick reply.
ELMC 2.6 for x86/x64 is installed, but still no wccproxy.
I am going to remove all the components and restart from scratch again.