- Community Home
- >
- Services
- >
- Insight Remote Support
- >
- Re: new install RS5.70 fails connection
Categories
Company
Local Language
Forums
Discussions
Forums
- Data Protection and Retention
- Entry Storage Systems
- Legacy
- Midrange and Enterprise Storage
- Storage Networking
- HPE Nimble Storage
Discussions
Discussions
Discussions
Forums
Discussions
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
- BladeSystem Infrastructure and Application Solutions
- Appliance Servers
- Alpha Servers
- BackOffice Products
- Internet Products
- HPE 9000 and HPE e3000 Servers
- Networking
- Netservers
- Secure OS Software for Linux
- Server Management (Insight Manager 7)
- Windows Server 2003
- Operating System - Tru64 Unix
- ProLiant Deployment and Provisioning
- Linux-Based Community / Regional
- Microsoft System Center Integration
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Discussion Boards
Community
Resources
Forums
Blogs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-20-2012 06:24 AM
01-20-2012 06:24 AM
new install RS5.70 fails connection
everything installs, however at the end, it fails to connect to HP, with full blown internet access.
1/19/2012 4:21:18 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:23.7202734
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:28.7358984
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:33.7202734
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:38.7202734
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:43.7202734
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:48.7202734
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:53.7202734
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:58.7202734
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:22:03.7202734
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:22:08.7202734
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm: Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:22:13.7202734
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm: progress bar value was: 88
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm: progress bar value updated to: 88
1/19/2012 4:22:14 PM [DEBUG] CheckConnForm: CheckConnForm OnVisibleChanged was called.
I let it run over night , however no luck.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-20-2012 07:04 AM
01-20-2012 07:04 AM
Re: new install RS5.70 fails connection
https://rsdc-pro2-services.austin.hp.com/version/ - returns the same
https://rsdc-itg1-services.atlanta.hp.com/version/ - returns 5.70.0.93
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-20-2012 08:35 AM
01-20-2012 08:35 AM
Re: new install RS5.70 fails connection
so i cancled the install, and tried to register the product, i get this error in regIncident.log
20120120T10:31:39 Registration warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open 0A358EEB-1E16-48C8-B0DD-0DC15FAA2C59
20120120T10:31:39 Registration warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open C5DCCD6D-375E-4298-9CE8-F016341641F7
20120120T10:31:39 Registration info regIncident.cxx 97 **** registerClient ***
20120120T10:31:41 Registration error regIncident.cxx 109 Failed to send the client registration event.
20120120T10:31:41 Registration fatal regIncident.cxx 121 1: Registration failed.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-20-2012 08:39 AM
01-20-2012 08:39 AM
Re: new install RS5.70 fails connection
oh and per the documentation http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02787647/c02787647.pdf
i can connected to all the listed servers over 443
telnet rsswm-policy1.atlanta.hp.com 443 - conected
telnet rsswm-policy2.atlanta.hp.com 443 - conected
telnet rsswm-policy.houston.hp.com 443 - conected
however
C:\>"C:\Program Files (x86)\HP\RemoteSupport\bin\iseeinterfaces.exe" -send_suppo
rt_information -test_event
Error occured during the process, please refer to log file for details
produces
iseeinterfaces.log
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open 0A358EEB-1E16-48C8-B0DD-0DC15FAA2C59
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open C5DCCD6D-375E-4298-9CE8-F016341641F7
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open 0A358EEB-1E16-48C8-B0DD-0DC15FAA2C59
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open C5DCCD6D-375E-4298-9CE8-F016341641F7
20120120T10:38:06 IseeInterfaces info siIncident.cxx 93 **** submitIncident -p C:\Program Files (x86)\HP\RemoteSupport\/config\testinformation.props -b ISEE -a Support Handler -pd Platform Client Test Event -testevent ***
20120120T10:38:06 IseeInterfaces error siIncident.cxx 123 Client is not in a valid state for submittals
20120120T10:38:06 IseeInterfaces error IncidentLauncher.cxx 238 Failed to submit the test event. Error code: 0
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
05-30-2012 05:37 PM - edited 05-30-2012 05:41 PM
05-30-2012 05:37 PM - edited 05-30-2012 05:41 PM
Re: new install RS5.70 fails connection
I have the same problem. The iseeinterfaces test command fails saying "Error occured during the process, please refer to log file for details"
I find the exact same errors in my regIncident.log file as you.
Yet I can perform the other connectivity tests - within RSSWM, under Actions -> Test Connectivity works fine.
When I check connectivity using the web browser to these locations, they all give me the same return code.
https://rsdc-pro1-services.austin.hp.com/version/ -> 5.70.0.93
https://rsdc-pro2-services.austin.hp.com/version/ -> 5.70.0.93
https://rsdc-itg1-services.atlanta.hp.com/version/ -> 5.70.0.93
Can I ask you - what operating system are you running? I am running Windows 2008 R2 Enterprise with Service Pack 1.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
07-30-2012 05:54 AM
07-30-2012 05:54 AM
Re: new install RS5.70 fails connection
Did you find a solution?? I have the exact same error and I'm trying to sorting it out.
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-14-2012 09:32 AM
08-14-2012 09:32 AM
Re: new install RS5.70 fails connection
Any chance this is on a Hyper-V system?
RS only runs on ProLient HW, with Windows or OS ontop of VMware.