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new install RS5.70 fails connection

Jeramy
Advisor

new install RS5.70 fails connection

everything installs, however at the end, it fails to connect to HP, with full blown internet access.

 

1/19/2012 4:21:18 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:23.7202734
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:23 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:28.7358984
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:28 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:33.7202734
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:33 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:38.7202734
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:38 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:43.7202734
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:43 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:48.7202734
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:48 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:53.7202734
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:53 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:21:58.7202734
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:21:58 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:22:03.7202734
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:22:03 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:22:08.7202734
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:22:08 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm:  Recieved an elapsed event -- Handling in Timer_Tick
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm: timerCheckConn sent an elapsed event16:22:13.7202734
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm:    progress bar value was: 88
1/19/2012 4:22:13 PM [DEBUG] CheckConnForm:   progress bar value updated to: 88
1/19/2012 4:22:14 PM [DEBUG] CheckConnForm: CheckConnForm OnVisibleChanged was called.

 

 

 

I let it run over night , however no luck.

6 REPLIES
Jeramy
Advisor

Re: new install RS5.70 fails connection

Jeramy
Advisor

Re: new install RS5.70 fails connection

so i cancled the install, and tried to register the product, i get this error in regIncident.log

 

20120120T10:31:39 Registration warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open 0A358EEB-1E16-48C8-B0DD-0DC15FAA2C59
20120120T10:31:39 Registration warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open C5DCCD6D-375E-4298-9CE8-F016341641F7
20120120T10:31:39 Registration info regIncident.cxx 97 **** registerClient   ***
20120120T10:31:41 Registration error regIncident.cxx 109 Failed to send the client registration event.
20120120T10:31:41 Registration fatal regIncident.cxx 121 1: Registration failed.

Jeramy
Advisor

Re: new install RS5.70 fails connection

oh and per the documentation http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02787647/c02787647.pdf

 

i can connected to all the listed servers over 443

 

 

 

telnet rsswm-policy1.atlanta.hp.com 443 - conected
telnet rsswm-policy2.atlanta.hp.com 443 - conected
telnet rsswm-policy.houston.hp.com 443 - conected

 

 

however

 

C:\>"C:\Program Files (x86)\HP\RemoteSupport\bin\iseeinterfaces.exe" -send_suppo
rt_information -test_event
Error occured during the process, please refer to log file for details

 

produces

iseeinterfaces.log

 

20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open 0A358EEB-1E16-48C8-B0DD-0DC15FAA2C59
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open C5DCCD6D-375E-4298-9CE8-F016341641F7
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open 0A358EEB-1E16-48C8-B0DD-0DC15FAA2C59
20120120T10:38:06 IseeInterfaces warning Incident.cxx 3721 Incident::getInstalledDateFromUninstallRegKey - failed to open C5DCCD6D-375E-4298-9CE8-F016341641F7
20120120T10:38:06 IseeInterfaces info siIncident.cxx 93 **** submitIncident -p C:\Program Files (x86)\HP\RemoteSupport\/config\testinformation.props -b ISEE -a Support Handler -pd Platform Client Test Event -testevent   ***
20120120T10:38:06 IseeInterfaces error siIncident.cxx 123 Client is not in a valid state for submittals
20120120T10:38:06 IseeInterfaces error IncidentLauncher.cxx 238 Failed to submit the test event. Error code: 0


 

Lawrance Lee_1
Frequent Advisor

Re: new install RS5.70 fails connection

I have the same problem.  The iseeinterfaces test command fails saying "Error occured during the process, please refer to log file for details"

 

I find the exact same errors in my regIncident.log file as you.

 

 

Yet I can perform the other connectivity tests - within RSSWM, under Actions -> Test Connectivity works fine.

 

When I check connectivity using the web browser to these locations, they all give me the same return code.

 

https://rsdc-pro1-services.austin.hp.com/version/   -> 5.70.0.93

 

https://rsdc-pro2-services.austin.hp.com/version/  -> 5.70.0.93

 

https://rsdc-itg1-services.atlanta.hp.com/version/   -> 5.70.0.93 

 

Can I ask you - what operating system are you running?  I am running Windows 2008 R2 Enterprise with Service Pack 1.

 

 

 

 

baldator
Occasional Visitor

Re: new install RS5.70 fails connection

Did you find a solution?? I have the exact same error and I'm trying to sorting it out.

Thanks

NASA ASUS
Occasional Advisor

Re: new install RS5.70 fails connection

Any chance this is on a Hyper-V system?

 

RS only runs on ProLient HW, with Windows or OS ontop of VMware.