problem on all HP-UX 11.23 (IA64) systems with ISEE Version: IA64 3.95.500

[Pradeep Anantha]

Hi,
I have a problem on all HP-UX 11.23 (IA64) systems:

Maps crashes in ISEE Version: IA64 3.95.500.

events are sent to HP successfully but MAPs cannot be collected:

CL_ERROR_MAPCRASHED (8); /opt/hpservices/bin/matcli -sds -v HP_Services -m "MapContent.Addl_ComprehensiveInformation" -t incidentType=Scheduled,escalate=true -p "leaveResults=true"

Installed the JVM 1.4 on and edited the /opt/hpservices/motprefs:

JVM_LOC=/opt/java1.3/jre/bin/java
to
JVM_LOC=/opt/java1.4/jre/bin/java

Since then we see in the mad.log (no exceptions though):
251006 15:40:13.210 ERROR,[Main] Map /opt/hpservices/vendors/HP_Services/maps/wt/default/maps/MapContent/ComprehensiveSystemInfo.mzp returned 1 [/opt/java1.4/jre/bin/java]

Still the maps are crashing and collection of the ISEE Maps is not possible

[Andrew Merritt_2]

Hi Pradeep,
Please contact HP for support on this.

Andrew

[Liem Nguyen]

Most of the map crashed issues are due to Java.
I have seen this problem if you installed Java for PA-RISC on your IA-64.

You can try:
# file /opt/java1.4/jre/bin/java
It should shows ELF-32 executable object file - IA64

Regards,