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"Caller Location not getting triggered automatically"

BSINDIA
Contributor

"Caller Location not getting triggered automatically"

Please help me providing solution if :

caller location is not reflecting once caller selected from drop down in web console.
3 REPLIES
Parijs Stefan
Occasional Visitor

Re: "Caller Location not getting triggered automatically"

Can you provide us more information on this issue?
Thorfinn Thomassen
Frequent Advisor

Re: "Caller Location not getting triggered automatically"

Hello,

I have just had a similar request from our Service Desk Manager, and he wants the Caller Location to reflect Caller's "Works at"-attribute once Caller has been filled in.

Can this be done? We're using SD 5.0.
We are not using 'Lives at', and I see no other use for Caller Location besides representing where he/she works.

Regards,
Thorfinn
Dzmitryj Jakavuk
Super Advisor

Re: "Caller Location not getting triggered automatically"

Hi. Have you solved the problem. Unfortunately I've got the same one and need to solvÑ it asap. Can you please help me with solution if you've got one ? Thanks a lot