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"Error - Server error" at UI in an HP-UX client

Arturo Acevedo_2
Occasional Contributor

"Error - Server error" at UI in an HP-UX client

We are installing ISEE in a Superdome with 3 partitions. 1 of them is working right.
The other 2 have the following error at UI: "Error - Server error. An error ocurred on your support provider's server. Please try again later. We apologize for the inconvenience"

We captured an snapshot of the error as well a as catured mad.log. This is an urgent issue, please let me know what information is required.
+++++Hostname and HP-UX Version+++++ B.11.11 U 9000/800
+++++Model+++++ 9000/800/SD16000
1 REPLY
Cheryl Griffin
Honored Contributor

Re: "Error - Server error" at UI in an HP-UX client

This has been suggested in the past:
1.) /sbin/init.d/hpservices stop
verify that mad process is killed (ps -ef | grep mad)
/sbin/init.d/hpservices start
(again ps -ef | grep mad)
then try again connecting to the user interface.
If this does not work, try to use another port:

2.) /sbin/init.d/hpservices stop
vi /opt/hpservices/etc/motprefs
change AGENT_PORT from 5060 to something else
/sbin/init.d/hpservices start

Then connect to the user interface via the new port ID.
3.) if this also does not help. Insert LOG_LEVEL=5 under Global in motprefs and restart hpservices. Connect again to the user interface and check /opt/hpservices/var/mad.log for errors.
"Downtime is a Crime."