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06-02-2010 09:33 AM
06-02-2010 09:33 AM
remote support entitlement failures
I had a previous installation of HPSIM and was using the remote support for HW escalation without any problems. I have built a new server but every single one of the clients is failing the entitlement check.
"Entitlement verification resulted in the following: * serial number USE002N6FK and product number 494329-B21 no customer data returned "
C
"Entitlement verification resulted in the following: * serial number USE002N6FK and product number 494329-B21 no customer data returned "
C
2 REPLIES
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06-02-2010 08:23 PM
06-02-2010 08:23 PM
Re: remote support entitlement failures
Have you selectet your System Country code under Edit System Properties?
regards, Werner
regards, Werner
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06-03-2010 07:57 AM
06-03-2010 07:57 AM
Re: remote support entitlement failures
That worked. Thank you!
Now if I can just get the failed HW events to actually get reported to HP. Under "All Service Events" I only see warranty issues. I am not sure why the failed HW events are not being forwarded to the Remote Support piece.
C
Now if I can just get the failed HW events to actually get reported to HP. Under "All Service Events" I only see warranty issues. I am not sure why the failed HW events are not being forwarded to the Remote Support piece.
C
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