1 CPU Failed

[Vipin Singhal]

Hello friends,
I have 8 CPUs in my Server but now it is showing that only 7 CPUs are working.

these are my server details:
#machinfo
CPU info:
Number of CPUs = 7
Platform info:
model string = "ia64 hp server rx7620"
OS info:
sysname = HP-UX
release = B.11.23

Please suggest what should i do to make my 8th CPU up.
Thanks
Vipin

[Pete Randall]

I believe you will have to place a support call with HP to get this fixed.


Pete

[Andy Torres]

Verify whether it has failed or not first. Any messages in your syslog? Maybe you could check your system events in the GSP.

[HGN]

Hi

You can check the logs on the console and also place a call with HP ,they will direct to send them the logs and based on that they would suggest what needs to be done.

Rgds

HGN

[Vipin Singhal]

This CPU got failed a long time before and I am here new joinee in my company.

How will i verify whether it has failed or not?

[Andy Torres]

Try running ioscan from the commanline to verify your processors, and their state:

ioscan -fnCprocessor

You should see them all CLAIMED, at least.

You can also try running stm, or cstm. Check the man pages if you're unfamiliar with stm/cstm.

[Vipin Singhal]

# ioscan -fnC processor
Class I H/W Path Driver S/W State H/W Type Description
===================================================================
processor 0 0/121 processor CLAIMED PROCESSOR Processor
processor 1 0/122 processor CLAIMED PROCESSOR Processor
processor 2 0/123 processor CLAIMED PROCESSOR Processor
processor 3 1/120 processor CLAIMED PROCESSOR Processor
processor 4 1/121 processor CLAIMED PROCESSOR Processor
processor 5 1/122 processor CLAIMED PROCESSOR Processor
processor 6 1/123 processor CLAIMED PROCESSOR Processor

It shows only 7 CPUs while I have 8 CPUs

[Bill Hassell]

The 8th processor has failed (ioscan cannot make it communicate) and must be replaced. You'll need to call HP to replace it.

[Lee Harris_5]

It might be worth checking the chassis logs of the server via the GSP console to see if that gives any more info.

If you don't have GSP access you can do it via CSTM using the command ru logtool then ce - this will let you view chassis errors.

Also, doing a sel path system followed by il in CSTM might also give you more info about the failure of the CPU to pass on to HP support.

HTH

[Andy Torres]

Yup. Definitely a hardware call. Not much else to check at this point. Good luck.