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1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

 
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Jiten Joshi
Advisor

1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

Hi,

I'm getting this error on Integrity rx4640 box during POST:

1783 DRIVE ARRAY CONTROLLER FAILURE [Controller self-test failure (failure code = 00c0)]

Please help.

Thanks
6 REPLIES 6
Torsten.
Acclaimed Contributor

Re: 1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

IMHO you have a smartarray 640x installed. This controller is likely dead and needs replacement.

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: 1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

Note:
each channel have an internal and external connector.

You can only use 1 at the time (either internal or external).

If you try to use both, you will get this message.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Jiten Joshi
Advisor

Re: 1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

Yes it is 640x controller..
Torsten.
Acclaimed Contributor

Re: 1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

Does it work if you disconnect external cables?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
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David_wei
Established Member

Re: 1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

I've getten same probelm on rx8620 (system firmware v4.2 & v5.1), A9890A had installed in slot 8 of channel 0, the firmware version is v2.84, the error message occured while I connect to internal disk ,but it's was fine if the controller didn't connect to internal disks,please kindly help me to identify the problem, many TKS.

 

 

 

1783-Drive Array Controller Failure!

     [Controller self-test failure (Failure Code = 0092)]

Torsten.
Acclaimed Contributor

Re: 1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

If you installed the controller (sa6402) in I/O chassis 0 slot 8, did you connect the cables to mass storage backplane ports 1 and 2?

(ports are labeled 1 - 3 - 2 - 4)

No external devices must be connected to this controller.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!