1783 DRIVE ARRAY CONTROLLER FAILURE on rx4640 Integrity

[Jiten Joshi]

Hi,

I'm getting this error on Integrity rx4640 box during POST:

1783 DRIVE ARRAY CONTROLLER FAILURE [Controller self-test failure (failure code = 00c0)]

Please help.

Thanks

[Torsten.]

IMHO you have a smartarray 640x installed. This controller is likely dead and needs replacement.

[Torsten.]

Note:
each channel have an internal and external connector.

You can only use 1 at the time (either internal or external).

If you try to use both, you will get this message.

[Jiten Joshi]

Yes it is 640x controller..

[Torsten.]

Does it work if you disconnect external cables?

[David_wei]

I've getten same probelm on rx8620 (system firmware v4.2 & v5.1), A9890A had installed in slot 8 of channel 0, the firmware version is v2.84, the error message occured while I connect to internal disk ,but it's was fine if the controller didn't connect to internal disks,please kindly help me to identify the problem, many TKS.

1783-Drive Array Controller Failure!

     [Controller self-test failure (Failure Code = 0092)]

[Torsten.]

If you installed the controller (sa6402) in I/O chassis 0 slot 8, did you connect the cables to mass storage backplane ports 1 and 2?

(ports are labeled 1 - 3 - 2 - 4)

No external devices must be connected to this controller.