Corrected Platform Error message

[Ivan Rogovskiy]

Hi!
I have Superdome32 server sending next message every night:

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Thu Feb 11 02:11:10 2010

sent Event Monitor notification information:

/system/events/cpe/cperrors is >= 1.
Its current value is MINORWARNING(2).



Event data from monitor:

Event Time..........: Thu Feb 11 02:11:10 2010
Severity............: MINORWARNING
Monitor.............: cpe_em
Event #.............: 100237
System..............:

Summary:
A Corrected Platform Error was reported.


Description of Error:

A platform error was detected by the firmware/hardware, and corrected by
using a spare channel. The error occurred between the cell controller and
the IO controller. More information is available in the Event Details
section of this event

Probable Cause / Recommended Action:

Contact your support representative to have the Cell Controller to IO
Interface checked. Check these FRUs: Cell-IO cable, IO chassis, IO
backplane, cell, or system backplane.

Additional Event Data:
System IP Address...:
Event Id............: 0x4b734b1e00000000
Monitor Version.....: B.01.00
Event Class.........: CPE
Client Configuration File...........:
/var/stm/config/tools/monitor/default_cpe_em.clcfg
Client Configuration File Version...: A.01.00
Qualification criteria met.
Number of events..: 1
Received within...: 1 day(s)
Associated OS error log entry id(s):
None
Additional System Data:
System Model Number.............: ia64 hp superdome server SD32B
EMS Version.....................: A.04.20
STM Version.....................: C.54.00
OS Version......................: B.11.23
System Serial Number............:
Latest information on this event:
http://docs.hp.com/hpux/content/hardware/ems/cpe_em.htm#100237

v-v-v-v-v-v-v-v-v-v-v-v-v D E T A I L S v-v-v-v-v-v-v-v-v-v-v-v-v



Error Details:

Error Recovery Info : 0x80

Corrected Platform Error (Cell Controller Receiving block) Record:

Validation Bits: 0x0000000000000060 Error Status: Not valid
Requestor Id: Not valid Responder Id: Not valid
Target Id: Not valid Bus Data: Not valid
OEM Component Id:0x0000000012b2103c 000000000000000000

Cell Number: 000000000000000000 Function Number:0x0000000000000043
Mod Info 0x000000000000000f Port Number: 000000000000000000
Crossbar Number 000000000000000000 Function Class: 0x0000000008800001
Primary Mode 000000000000000000 Secondary Mode: 000000000000000000
Error Enable 0x0000000001ffffff Err Order status0x0000000000009999
FE upgrade 000000000000000000 DR upgrade: 000000000000000000
Config 0x0000000000000600 Serial config: 0x000000000bc1c280
Spare Sel 0x0000000000004000 ALB ID: 0x0000000000000040
Err Count 0x0000000000000001 HSS Cntl: 000000000000000000
HSS Status 0x0000000000004000 HSS PHSD0: 0x02a2421000090233
HSS PHSD1: 0x03c0200160001014


=============================================================================
Explanation(s):

Error Recovery Info : 0x80
* Error has not been corrected


>---------- End Event Monitoring Service Event Notification ----------<

HP support and logs says that our system is OK, no trouble was found. But every morning I'm reading this message...

How can I resolve this thing? Maybe I should upgrade CPE monitor ?

[Torsten.]

This could be a wrong message (your diags are from Sep 2006!), or a problem with cell, I/O chassis or the cable between. Support should check this again, after you updated your diags.