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Errors during installation with DVD on SAS disk and RX3600 system

 

Errors during installation with DVD on SAS disk and RX3600 system

Hi Gurus

I am inistalling March 2009 11iv3 on RX3600 system.

I get the following error everytime on my server during the start of teh install.

ERROR: Cannot obtain SAS info to determine if there are SAS disks on the system; GetSASInfo() returns -6; Invalid argument (errno = 22). * Scanning system for IO devices... * Boot device is: 64000/0x0/0x0.0x0.0x0 * Setting keyboard language. * Using client directory: /var/opt/ignite/clients/0x00127943E5A0 * Checking configuration for consistency...



However, the install completes successfully and there are no errors.

I want to know the severity of this error and if this a critical error that will hinder a particular feature of the disks like mirroring etc....


Thanks in advance for your help

Kind Regards,
Satya
Patience pays....but you will need pateince for that........
13 REPLIES 13
Viveki
Trusted Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

Please run the below command and post the output.

# sasmgr get_stat -D /dev/sasd0 -q phy=all
Torsten.
Acclaimed Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

How about the "scan H/W" details page?


Do you have by chance a P400 without any logical drives? This means no current drives at all until you configure them.


From EFI run

Shell> devtree

and post.

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi Viveki

Plese find the details below

# sasmgr get_stat -D /dev/sasd0 -q phy=all
ERROR: open failed: No such file or directory


Patience pays....but you will need pateince for that........

Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi Torsten

Please find the output you requested below

Shell> devtree
Device Tree
Ctrl[04]
Ctrl[06] VenHw(SysROM)
Ctrl[0D] Acpi(HWP0002,PNP0A03,0)
Ctrl[18] Acpi(HWP0002,PNP0A03,0)/Pci(1|0)
Ctrl[19] Acpi(HWP0002,PNP0A03,0)/Pci(1|1)
Ctrl[1A] Acpi(HWP0002,PNP0A03,0)/Pci(1|2)
Ctrl[48] 16550 Serial UART
Ctrl[49] VT-100+ Serial Console
Ctrl[42] Primary Console Input Device
Ctrl[43] Primary Console Output Device
Ctrl[41] Primary Standard Error Device
Ctrl[1B] Usb Open Host Controller
Ctrl[1C] Usb Open Host Controller
Ctrl[4A] Usb Bot Mass Storage
Ctrl[1D] Acpi(HWP0002,PNP0A03,0)/Pci(2|2)
Ctrl[0E] Acpi(HWP0002,PNP0A03,100)
Ctrl[0F] Acpi(HWP0002,PNP0A03,200)
Ctrl[10] Acpi(HWP0002,PNP0A03,300)
Ctrl[20] Acpi(HWP0002,PNP0A03,300)/Pci(1|0)
Ctrl[21] Acpi(HWP0002,PNP0A03,300)/Pci(1|0)/Pci(4|0)
Ctrl[5A] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[22] Acpi(HWP0002,PNP0A03,300)/Pci(1|0)/Pci(4|1)
Ctrl[5B] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[23] Acpi(HWP0002,PNP0A03,300)/Pci(1|0)/Pci(6|0)
Ctrl[5C] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[24] Acpi(HWP0002,PNP0A03,300)/Pci(1|0)/Pci(6|1)
Ctrl[5D] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[11] Acpi(HWP0002,PNP0A03,400)
Ctrl[28] LSI Logic SAS Controller
Ctrl[5E] HP IR Volume HP01
Ctrl[A3] FAT File System [FAT32] 499 MB
Ctrl[A4] Acpi(HWP0002,PNP0A03,400)/Pci(1|0)/Scsi(Pun2,Lun0)/HD(Part2,SigE94AE250-C868-11DE-8000-D6217B60E588)
Ctrl[A5] FAT File System [FAT32] 400 MB
Ctrl[5F] HP DG072A8B54 HPD6
Ctrl[A6] FAT File System [FAT32] 499 MB
Ctrl[A7] Acpi(HWP0002,PNP0A03,400)/Pci(1|0)/Sas(Addr5000C50001D6C7C5,Lun0)/HD(Part2,SigC7F733EC-75BB-11DE-8000-D6217B60E588)
Ctrl[A8] FAT File System [FAT32] 400 MB
Ctrl[60] HP DG072A8B54 HPD6
Ctrl[A9] FAT File System [FAT32] 500 MB
Ctrl[AA] Acpi(HWP0002,PNP0A03,400)/Pci(1|0)/Sas(Addr5000C50001D6D9A5,Lun0)/HD(Part2,Sig4F7F572E-46C6-11DE-8003-D6217B60E588)
Ctrl[AB] FAT File System [FAT32] 400 MB
Ctrl[29] Acpi(HWP0002,PNP0A03,400)/Pci(2|0)
Ctrl[61] Acpi(HWP0002,PNP0A03,400)/Pci(2|0)/Mac(0017A451C330)
Ctrl[2A] Acpi(HWP0002,PNP0A03,400)/Pci(2|1)
Ctrl[62] Acpi(HWP0002,PNP0A03,400)/Pci(2|1)/Mac(0017A451C331)
Ctrl[12] Acpi(HWP0002,PNP0A03,500)
Ctrl[13] Acpi(HWP0002,PNP0A03,600)
Ctrl[14] Acpi(HWP0002,PNP0A03,700)
Ctrl[2D] Acpi(HWP0002,PNP0A03,700)/Pci(1|0)
Ctrl[2E] Acpi(HWP0002,PNP0A03,700)/Pci(1|0)/Pci(4|0)
Ctrl[63] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[2F] Acpi(HWP0002,PNP0A03,700)/Pci(1|0)/Pci(4|1)
Ctrl[64] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[30] Acpi(HWP0002,PNP0A03,700)/Pci(1|0)/Pci(6|0)
Ctrl[65] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[31] Acpi(HWP0002,PNP0A03,700)/Pci(1|0)/Pci(6|1)
Ctrl[66] Intel(R) PRO/1000 MT Dual Port Server Adapter
Ctrl[58] VenHw(D65A6B8C-71E5-4DF0-A909-F0D2992B5AA9)

Patience pays....but you will need pateince for that........

Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi Viveki

/dev/sasd0 was not present on my system.
I modified the command for which you wanted
to see the output to /dev/sasd1 and here is the output.. sorry for the mistake earlier


# sasmgr get_stat -D /dev/sasd1 -q phy=all

Fri Nov 6 08:56:41 2009

Statistics for PHY ID : 0
No. of times PHY came UP : 0
Time PHY came UP : N/A
No. of times PHY went Down : 1
Time PHY went Down : Thu Jan 1 05:30:00
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 1
No. of times PHY came UP : 1
Time PHY came UP : Thu Jan 1 05:30:00
No. of times PHY went Down : 0
Time PHY went Down : N/A
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 2
No. of times PHY came UP : 1
Time PHY came UP : Thu Jan 1 05:30:00
No. of times PHY went Down : 0
Time PHY went Down : N/A
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 3
No. of times PHY came UP : 1
Time PHY came UP : Thu Jan 1 05:30:00
No. of times PHY went Down : 0
Time PHY went Down : N/A
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 4
No. of times PHY came UP : 0
Time PHY came UP : N/A
No. of times PHY went Down : 1
Time PHY went Down : Thu Jan 1 05:30:00
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 5
No. of times PHY came UP : 0
Time PHY came UP : N/A
No. of times PHY went Down : 1
Time PHY went Down : Thu Jan 1 05:30:00
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 6
No. of times PHY came UP : 0
Time PHY came UP : N/A
No. of times PHY went Down : 1
Time PHY went Down : Thu Jan 1 05:30:00
Seconds since PHY statistics was last cleared : 760

Statistics for PHY ID : 7
No. of times PHY came UP : 0
Time PHY came UP : N/A
No. of times PHY went Down : 1
Time PHY went Down : Thu Jan 1 05:30:00
Seconds since PHY statistics was last cleared : 760

*********************************************************************
***** HBA Specific information *****
*********************************************************************
Statistics for PHY ID : 0
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 1
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 2
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 3
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 4
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 5
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 6
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

Statistics for PHY ID : 7
No. of Invalid Dwords : 0
No. of Running Parity Errors : 0
No. of Loss Dword Syncs : 0
No. of PHY Reset Problems encountered : 0

#
#
#
#
#
Patience pays....but you will need pateince for that........
Viveki
Trusted Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi Satya,

Do you have any disk in the first slot?

Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi Viveki

I have other disks on the system.
I am having the output below.

# ioscan -funC disk
Class I H/W Path Driver S/W State H/W Type Description
=====================================================================
disk 2 0/4/1/0.0.0.0.0 sdisk CLAIMED DEVICE HP IR Volume
/dev/dsk/c0t0d0 /dev/dsk/c0t0d0s2 /dev/rdsk/c0t0d0 /dev/rdsk/c0t0d0s2
/dev/dsk/c0t0d0s1 /dev/dsk/c0t0d0s3 /dev/rdsk/c0t0d0s1 /dev/rdsk/c0t0d0s3
disk 0 0/4/1/0.0.0.1.0 sdisk CLAIMED DEVICE HP DG072A8B54
/dev/dsk/c0t1d0 /dev/dsk/c0t1d0s2 /dev/rdsk/c0t1d0 /dev/rdsk/c0t1d0s2
/dev/dsk/c0t1d0s1 /dev/dsk/c0t1d0s3 /dev/rdsk/c0t1d0s1 /dev/rdsk/c0t1d0s3
disk 1 0/4/1/0.0.0.2.0 sdisk CLAIMED DEVICE HP DG072A8B54
/dev/dsk/c0t2d0 /dev/dsk/c0t2d0s2 /dev/rdsk/c0t2d0 /dev/rdsk/c0t2d0s2
/dev/dsk/c0t2d0s1 /dev/dsk/c0t2d0s3 /dev/rdsk/c0t2d0s1 /dev/rdsk/c0t2d0s3
disk 6 255/1/0.0.0 sdisk CLAIMED DEVICE TEAC DV-28E-N
/dev/dsk/c1t0d0 /dev/rdsk/c1t0d0
#
#
# ll /dev/ | grep -i sas
crw-rw-rw- 1 bin bin 68 0x010000 Nov 6 08:46 sasd1
#
#
Patience pays....but you will need pateince for that........
Viveki
Trusted Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi,

Please get me the below command outputs.

1.sasmgr get_info -D /dev/sasd1
2.sasmgr get_info -D /dev/sasd1 -q vpd
3.sasmgr get_info -D /dev/sasd1 -q lun=all
4.sasmgr get_stat -D /dev/sasd1 -q lun=all

Re: Errors during installation with DVD on SAS disk and RX3600 system

HI Vivek

Sorry for the late response.
sasmgr get_stat -D /dev/sasd1 -q lun=all command didnt work

Here is the output of the rest. Seems to be a syntax error in the command.

# sasmgr get_info -D /dev/sasd1


Driver Name : sasd
Bundle Version : B.11.31.02
Product Number : 399490-001
Hardware Path : 0/4/1/0
Health of HBA : ONLINE
PCI Vendor ID : 0x1000
PCI Device ID : 0x0054
PCI Subsystem Vendor ID : 0x103c
PCI Subsystem ID : 0x3228
PCI Revision ID : 0x0000
Max. PHYs supported : 8
Max. IO size : 1048576

*********************************************************************
***** HBA Specific information *****
*********************************************************************
HBA state : READY
Driver firmware dump available : NO
Driver firmware dump timestamp : N/A
Firmware Revision : 1.16.33.0



# sasmgr get_info -D /dev/sasd1


Driver Name : sasd
Bundle Version : B.11.31.02
Product Number : 399490-001
Hardware Path : 0/4/1/0
Health of HBA : ONLINE
PCI Vendor ID : 0x1000
PCI Device ID : 0x0054
PCI Subsystem Vendor ID : 0x103c
PCI Subsystem ID : 0x3228
PCI Revision ID : 0x0000
Max. PHYs supported : 8
Max. IO size : 1048576

*********************************************************************
***** HBA Specific information *****
*********************************************************************
HBA state : READY
Driver firmware dump available : NO
Driver firmware dump timestamp : N/A
Firmware Revision : 1.16.33.0
#
#
#
#
#
# sasmgr get_info -D /dev/sasd1 -q vpd
Vital Product Data Information
------------------------------
Product Description : PCI-X SERIAL ATTACHED SCSI HBA
Part Number : 399490-001
Engineering Date Code : A-4606
Serial Number : NA
Misc. Information : PW=15W PCI 66MHZ PCI-X 133MHZ CORE IO
Manufacturing Date : 4616
Manufacturing ID : N/A
Checksum : 0xdd
EFI Version : 02.00.14.00
HBA Firmware Version : 01.16.33.00
Asset Tag : NA





# sasmgr get_info -D /dev/sasd1 -q lun=all
LUN dsf Hardware Path SAS Address
------------------------------------------------------------------
/dev/rdsk/c0t0d0 0/4/1/0.0.0.0.0 0xa04df61191b717d
/dev/rdsk/c0t1d0 0/4/1/0.0.0.1.0 0x5000c50001d6c7c5
/dev/rdsk/c0t2d0 0/4/1/0.0.0.2.0 0x5000c50001d6d9a5






Patience pays....but you will need pateince for that........
Torsten.
Acclaimed Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

Ctrl[28] LSI Logic SAS Controller
Ctrl[5E] HP IR Volume HP01

You have 1 hardware mirror and 2 individual disks in this system.

Maybe the problem is related to firmware versions, need to check this.


Did you try the "scan again" button from the installer window?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   

Re: Errors during installation with DVD on SAS disk and RX3600 system

Hi Torsten

Actually this seems to be a known problem on 11iv3 i guess since we find the same log on all the servers that we install, i dont think it is realted to the particular h/w.

yes, regarding the firmware, our servers are a bit old 1-2 years old and this could be one issue.

SYSREV



Current firmware revisions



MP FW : F.01.41

BMC FW : 05.07

EFI FW : ROM A 05.37, ROM B 00.00

System FW : ROM A 01.32, ROM B 00.00, Boot ROM A

PDH FW : 00.0d

DHPC FW : 01.23

UCIO FW : 03.0a

PRS FW : 00.08 UpSeqRev: 0b, DownSeqRev: 08

HFC FW : 00.03 SetRev: 00



-Regards,
Satya
Patience pays....but you will need pateince for that........
Viveki
Trusted Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

yes the FW is bit old for servers (not really 1-2 years :-)).

You must also consider the FW of the SAS HBA as well
Sameer_Nirmal
Honored Contributor

Re: Errors during installation with DVD on SAS disk and RX3600 system

The messages is given by Ignite-UX so I would verify if it is IG-UX version related. I doubt though.

I would first update the SAS HBA firmware as well as the system firmware as they seems pretty old.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3257032&prodTypeId=15351&prodSeriesId=3257031&swLang=13&taskId=135&swEnvOID=54