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03-08-2018 06:31 PM
03-08-2018 06:31 PM
Firmware bundle from HP for a Integrity rx2800 i6 server HTTP/s connect/open error DNS lookup error
Hi hp support
when updating the firm ware using the hp smart firm ware update manager on windows 10
where i have extracted the firmware bundle from HP for a Integrity rx2800 i6 server i receive the following message in the install logs
cp032020 Online System, FPGA, ILO-3 MP and Power Monitor Firmware Windows Flash Component for HPE Integrity rx2800 i4/i6 and rx2900 i4/i6 Servers Update returned an error.
http://localhost:63001/index.html?BMN=1520549377586#/node/deploy-results/r/Session/s8318224851681/Node/N110h172h130h114/getdata
====== HP Smart Update Manager Installation Log ====== Source: cp032020.exe Version: 49.01 Log Date: 08/03/2018 18:11:28
iLO & Power Monitor Firmware Updating.
iLO Information : ErrorDescription: HTTP/s connect/open error
Job Unsuccessful. Firmware update command Unsuccessful
Detailed response: ErrorDescription: HTTP/s connect/open error
Job unsuccessful Retrying update using another IP on host running HPSUM
iLO & Power Monitor Firmware Updating.
iLO Information : ErrorDescription: HTTP/s connect/open error
Job Unsuccessful. Firmware update command Unsuccessful
Detailed response: ErrorDescription: HTTP/s connect/open error
Job unsuccessful Retrying update using another IP on host running HPSUM
iLO & Power Monitor Firmware Updating.
iLO Information : ErrorDescription: HTTP/s connect/open error
ErrorDescription: DNS lookup error
Job Unsuccessful. Firmware update command Unsuccessful
Detailed response: ErrorDescription: HTTP/s connect/open error
ErrorDescription: DNS lookup error
Job unsuccessful Retrying update using another IP on host running HPSUM
iLO & Power Monitor Firmware Updating.
iLO Information : ErrorDescription: DNS lookup error
ErrorDescription: DNS lookup error
Job Unsuccessful. Firmware update command Unsuccessful
Detailed response: ErrorDescription: DNS lookup error
ErrorDescription: DNS lookup error
Job unsuccessful Retrying update using another IP on host running HPSUM ERROR: Target was unable to retrieve firmware files from HP SUM host via HTTP. This could be due to port rx2800p_ilorom_02_00_03.bin being blocked by a firewall on HP SUM host. Update was attempted using the following IPs on the host running HP SUM: 10.*.*.56 192.168.56.1 localhost ::1
Revisions Active Pending ------------------------------------- iLO FW : 02.00.03 System FW : 02.68 MHW FPGA : 02.02 Power Mon FW : 02.09 PRS HW : 02.08 IOH HW : 02.02 Power Supply 1 : 02.01 Power Supply 2 : 02.01
-> Command successful.
The operation was not successful. --------------------------------------------------------------------------- End Session --------------------------------------------------------------------------- Setup utility completed.
Log Session End. [18:14:49]
Return Code (0) ======================================================
dns servers are available and configured in ilo, and all web access is wide open for the ilo vlan why does it fail on dns and show HTTP/s connect/open error
I’ve also tried the firm, ware update via the UP UX console via the command line and via the ILO 3 web interface and the smart update tool and all fail on dns and HTTP/s connect/open error
UP UX console command used
FW -url http://10.172.129.78/web-stack/cp032020.exe -force e and copied the bundle files to a local internal web server where the files can be downloaded
And with a valid ssl cert
FW -url https://${FQDN}/web-stack/cp032020.exe -force e
copied the all bundle files to a web server where the files can be downloaded via web browser
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07-19-2018 08:19 AM
07-19-2018 08:19 AM
Re: Firmware bundle from HP for a Integrity rx2800 i6 server HTTP/s connect/open error DNS lookup e
Same issue encountered here. Bundle used: Version: 2017.06(a) (9 Jul 2018), firmware version 49.01
Tried to re-generate the ILO certificates, checked all DNS settings. The i2 servers in the same rack are updateable to the latest version without issues
We were able to install bundle Version: 2015.09 (firmware version 46.00)
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07-19-2018 08:27 AM
07-19-2018 08:27 AM
Re: Firmware bundle from HP for a Integrity rx2800 i6 server HTTP/s connect/open error DNS lookup e
Referring to https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04270876&docLocale=en_US
Referring to https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c04270876&docLocale=en_US
Advisory: HP Integrity Server Blades - Update of Multiple Integrity iLO Nodes at Once Using HP Smart Update Manager (HP SUM) 6.0.1 (or Later) May Report HTTP Failures
My HPSUM.ini file relevant section:
[HTTP]
port=63001
ssl_port=63002
num_threads=200
Number of threads should be high enough. The HPSUM was only updating 1 server at the time
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10-02-2018 09:00 PM
10-02-2018 09:00 PM
Re: Firmware bundle from HP for a Integrity rx2800 i6 server HTTP/s connect/open error DNS lookup e
Hi Scott,
It may be due to "Microsoft Windows BitLocker was enabled"
Please refer the following document HPE Integrity Servers - HP SUM 7.3.0: Fails to Update the Firmware, HTTP/s Connect/Open Error
Hope this Helps
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]