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HP RX2620 MEMORY ISSUE - AB475A

 
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HP RX4640
Frequent Advisor

HP RX2620 MEMORY ISSUE - AB475A

I am getting an error on start up that says

" 4GB DIMM LOAD ERROR "

and the server will halt I'm positive that AB475A is for an rx2620 and I don't think the memory is bad is there something else that me be causing this error?
10 REPLIES 10
Torsten.
Acclaimed Contributor

Re: HP RX2620 MEMORY ISSUE - AB475A

Check the servers firmware first:

MP:CM> sysrev

should be

Current firmware revisions

MP FW : E.03.32
BMC FW : 04.04
EFI FW : 05.48
System FW : 04.29

Hope this helps!
Regards
Torsten.

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HP RX4640
Frequent Advisor

Re: HP RX2620 MEMORY ISSUE - AB475A

Actually I did just find that you must have 4.0 or higher for the 4GB DIMM's to work I downloaded it on a CD. Now I just have to figure out how to laod it on the rx2620 from the cd. ??
Torsten.
Acclaimed Contributor

Re: HP RX2620 MEMORY ISSUE - AB475A

Please post your "sysrev"!

Get this file

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=447331&swItem=ux-58103-1&prodNameId=441910&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=1

unpack it to an usb pen drive to transfer it to the system.



Read and follow the release notes!!!

Hope this helps!
Regards
Torsten.

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HP RX4640
Frequent Advisor

Re: HP RX2620 MEMORY ISSUE - AB475A

I'm trying bu i'm not sure how to get to the ILO MP Log in... Everything on the Console seems jumbled and out of align as if something is scrambled. I can get to the shell buit that's it and even then things don't look right.

Example:

" 1;33mShell > "

This is what the command looks like.

On the 3 x rp3440's I have the go right to MP I didn't think there would be too much of a difference between the two.
Torsten.
Acclaimed Contributor

Re: HP RX2620 MEMORY ISSUE - AB475A

This is likely a terminal emulator problem - try putty!

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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HP RX4640
Frequent Advisor

Re: HP RX2620 MEMORY ISSUE - AB475A

Servers not currently on a network.
Torsten.
Acclaimed Contributor

Re: HP RX2620 MEMORY ISSUE - AB475A

You can use putty even on serial connections.

Hope this helps!
Regards
Torsten.

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those who understand binary, and those who don't.

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HP RX4640
Frequent Advisor

Re: HP RX2620 MEMORY ISSUE - AB475A

Do you think if I buy the MP card that will help?.
Torsten.
Acclaimed Contributor
Solution

Re: HP RX2620 MEMORY ISSUE - AB475A

You don't have it?

It's always good to have one, but it is not related to your problem.

Can you post result of

Shell> info all

Hope this helps!
Regards
Torsten.

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rick jones
Honored Contributor

Re: HP RX2620 MEMORY ISSUE - AB475A

Did you download the ISO version of the firmware update or the EFI version? Either way there should be instructions available from the same location as the web page from which I suspect you downloaded the bits.

Indeed, an MP (I'm not sure if the one for the rx2620 had "iLO" functionality) was optional on the rx2620 - ostensibly the installation instructions for the rx2620 firmware update should take that into account. If they don't then by all means please use any and all feedback links on the firmware download page.

If you have the money, it could be a very good thing to add an MP to the rx2620. FWIW an MP, with iLO functionality, is "standard" on all the "zx2-based" Integrities, and I think there is an MP+iLO card available for the sx2000-based (ie the cell-based) systems.
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