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HP rx6600 Cooling Unit Failure !

 
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superdome_2
Occasional Advisor

HP rx6600 Cooling Unit Failure !

Hi all:
Cooling Unit Failure on HP RX6600:
I have just replaced the rear 3 FANs (456)on the server,
but the status is still the same. nothing has changed. Please advise. The logs are attached.



Thanks in advance.
Superdome
22 REPLIES 22
cnb
Honored Contributor
Solution

Re: HP rx6600 Cooling Unit Failure !

Hi,

Please see this thread and check the doc links posted and verify the PDC, HFC, CIOB and UCIO.

http://h30499.www3.hp.com/t5/Integrity-Servers/Cooling-Unit-Failure-on-HP-RX6600/m-p/4608650#M6353

"The multiple fan failure could be several FRUs:

"Fans are controlled by a Hex Fan Controller (HFC) Field Programmable Gate Array (FPGA) chip located on the Common I/O Backplane (CIOB) FRU. The baseboard Management Controller (BMC) chip located on the Unified Core I/O board (UCIO) FRU monitors ambient air temperatures, chip temperatures, server configuration, and fan operation or failure from the HFC. The BMC then sends commands to the HFC to increase/decrease fan speed, etc. Air is drawn through the front of the chassis and pushed out the rear by the cooling fans. ****A failure of multiple fans can be caused by the HFC on the CIOB or the UCIO.****"






Rgds,

superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

thanks cnb ,I try!
Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

Please check the firmware

MP:CM> sysrev

but the problem could also be the fan controller itself.



MP FW : F.02.25
BMC FW : 05.26
EFI FW : ROM A 07.14, ROM B 07.14
System FW : ROM A 04.15, ROM B 04.15, Boot ROM A
PDH FW : 50.07
DHPC FW : 01.23
UCIO FW : 03.0b
PRS FW : 00.08 UpSeqRev: 0c, DownSeqRev: 08
HFC FW : 00.04 SetRev: 00

Hope this helps!
Regards
Torsten.

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superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

thanks Torsten.

SYSREV

Current firmware revisions

MP FW : F.01.41
BMC FW : 05.07
EFI FW : ROM A 05.37, ROM B 00.00
System FW : ROM A 01.32, ROM B 00.00, Boot ROM A
PDH FW : 00.0d
DHPC FW : 01.23
UCIO FW : 03.0a
PRS FW : 00.08 UpSeqRev: 0b, DownSeqRev: 08
HFC FW : 00.03 SetRev: 00


update MP FW or BMC FW ?

Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

Update all.


Your fan controller firmware is too old.

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

Follow the instructions:


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3257036&swItem=ux-85712-1&prodNameId=3257037&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=1


You can also transfer the files via USB stick while system is in EFI.


System FW : 04.15
BMC FW : 05.26
iLO-2 MP FW : F.02.25
PDH FW : 50.07
DHPC FW : 01.23
UCIO FW : 03.0b
HFC FW : 00.04

Hope this helps!
Regards
Torsten.

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superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

thanks Torsten again!


but my 6600 no OS ,which step ?
Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

As said, copy the files to an USB stick and use from there.

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

You can even get an ISO image from the same web location, btw.

Hope this helps!
Regards
Torsten.

__________________________________________________
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cnb
Honored Contributor

Re: HP rx6600 Cooling Unit Failure !

BTW

If any of this helps, please check the link below:


Best Regards,

-cnb

superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

SYSREV

Current firmware revisions

MP FW : F.02.25
BMC FW : 05.26
EFI FW : ROM A 05.37, ROM B 07.14
System FW : ROM A 01.32, ROM B 04.15, Boot ROM B
PDH FW : 50.07
DHPC FW : 01.23
UCIO FW : 03.0b
PRS FW : 00.08 UpSeqRev: 0c, DownSeqRev: 08
HFC FW : 00.03 SetRev: 00

update FW success,but the fans status is still the same.


Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

fan controller firmware is still old:

HFC FW : 00.03 SetRev: 00



Need to be version 4, not 3.

Hope this helps!
Regards
Torsten.

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Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

Use this:


http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3257036&swItem=ux-59550-1&prodNameId=3257037&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=0




Follow the instructions strictly or call hp for help.

Hope this helps!
Regards
Torsten.

__________________________________________________
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superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

next week ,I will change Common I/O Backplane and Unified Core I/O board .
thanks cnb and Torsten again!
Have a nice weekend!
Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

IMHO this firmware update is really orth to try. The fan controller controls the fans and may cause the trouble.


However, after changing the board check the firmware again and update if needed!

Hope this helps!
Regards
Torsten.

__________________________________________________
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kris rombauts
Honored Contributor

Re: HP rx6600 Cooling Unit Failure !

I have seen this issue before and as Torsten already explained the firmware (HFC) update/reflash fixes this fan issue, normally there is no need to change parts but if you do decide to do so, check the f/w again as it might need the very same update as metioned.

Kris
superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

Torsten.:

update FPGA and PSoC Firmware need FTP server,but my rx6600 no OS,What should I do?
Torsten.
Acclaimed Contributor

Re: HP rx6600 Cooling Unit Failure !

You can use the built-in ftp server on your PC (e.g. windows or linux), the MP/iLO is the client in this situation. Communication is over the MP/iLO LAN, OS is not invloved.

Hope this helps!
Regards
Torsten.

__________________________________________________
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superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

I see. i will try update Fpga FW again next week.
see u !
cnb
Honored Contributor

Re: HP rx6600 Cooling Unit Failure !

As my original post indicated, check the F/W versions and update. Then check the other parts if the problem is not resolved.


Here's the ISO image link that Torsten mentioned:

ftp://ftp.hp.com/pub/softlib/software11/COL16902/ux-85677-1/PF_CRUSASYS0415.zip

Burn and boot the CD!

Good Weekend!


Best Rgds,

Rgds,
superdome_2
Occasional Advisor

Re: HP rx6600 Cooling Unit Failure !

Hi all:
final,HP engineer change Common I/O Backplane ,is OK!
cnb
Honored Contributor

Re: HP rx6600 Cooling Unit Failure !

Excellent news!

Best Regards,

-cnb